KeyBank Far Hills Ave, Kettering

KeyBank Reviews

• g

  gary kozee
  1

  No one ever answers the phone. Left a message today at 9:00 Pam didn't call back until almost 2:00. I had gone to a different branch by then. No excuse for 5 hours to receive a return a call.

  Response from the owner

  Hi Gary, Thanks for taking the time to provide your feedback. This certainly isn't the type of experience we strive for our clients to have. I'll be sure to pass this along to the branch. ^LH

• S

  Seif Azghandi
  1

  If there was a lower score than 1, like -372 (0 Kelvin for educated people) I would have given it to this branch. A simple cash withdrawal took 10 minutes in drive-through lane. The teller couldn't find my account and I guessed that and pressed the call buttons twice to help her out. But she didn't respond. She then informed me (after awhile) through intercom and I told her how to find my account. She didn't even say a simple "I am sorry" for wasting my time where she could have easily asked me!!! This is the suckiest service I have ever com across.

  Response from the owner

  Good Morning Seif: This certainly isn't the type of review we like to see, however thank you for taking the time to provide your feedback, we do appreciate that. I will forward this information to our Branch Experience Team. Have a great weekend!! ^LH

• S

  Sid
  5

  The drive thru can be a little tricky as there isn’t a dedicated drive thru rep. However, inside service is second to none! Marsha was extremely helpful and kind with me today! Everyone is really friendly and I would recommend this bank.

  Response from the owner

  Hi Sid, we are sorry to see you go. We appreciate your business over the years and apologize for any delays you experienced. Thank you for your feedback. If there is anything we can do to assist you or change your mind please let us know. ^PG

• L

  Lolita Capers
  5

  I WAS TRANSFERRED TO THIS BRANCH WHEN MORAINE BRANCH CLOSED. I WALK IN AND THEY SEE ME AND SMILE, THEY TRY TO HELP ME WITH TRANSACTIONS , IF I HAVE ANY OTHER BANK BUSINESS THEY CALL OVER AND EXPLAIN WITH IS NEEDED , SHAKING MY HAND AND INTRODUCE THEM SELVES TO ME, I ADMIRE THEM AND IF SOMEONE IS LOOKING FOR A BANK I WILL RECOMMEND KEY TO ALL ......... I DO WANT TO SAY SOME OF THE FEES ARE HIGH ESPECIALLY FIXED INCOME CUSTOMERS

• T

  Tina Abney
  5

  I like this bank because of the smiles you see and the kindness they show and it's just right around the corner from me. When I was looking for a key Bank , my case manager introduced this ķey bank to me and I'm glad she did....

• R

  Rachel Gensler
  5

  Marsha is so sweet! I love seeing her always perfectly styled outfits when I come in :)

  Response from the owner

  Hi Rachel - I'm truly sorry for any poor experiences you have had at our KeyBank location. I will be sure to forward this for review and if you ever need anything, please feel free to let us know. ^ JK

• A

  Austin Jordan
  1

  This bank is slow every time I come here. They need to get some young people in here that can move faster. Tired of it

  Response from the owner

  Hi Austin, thank you for your feedback. If you would like to share any additional information on your branch experience. Send to us at [email protected] please include your full name with a contact phone number and zip code. Thank you. ^JL

• N

  Nita Green
  5

  Love this place. Nancy rocks. Thank you!