KeyBank N State St, Painesville

KeyBank Reviews

• D

  Deirdre Raimey
  1

  Last week, daughter was refused service at KeyBank located on 8 North State Street because they felt she was dressed inappropriately. In case you were wondering, she was wearing a cropped tank top, yoga pants, and a pair of crocs. I spoke to the branch manager (Brandy) and apparently, they have the right to refuse service to whomever they choose based on personal appearance. When I asked the manager for a written copy of the formal customer dress code, I was told that dress code is at the discretion of the managers themselves. Rules cannot be subjective. I have spent the better part of the hour contacting all of the KeyBank locations in Lake County. None of the offices were able to share with me a copy of a formal dress code for customers. My phone campaign to report the issue has ended because my complaint has finally been escalated to the appropriate parties. I am infuriated. Having a dress code for certain customers based upon the manager's personal opinion is a discriminatory practice because this is a policy that cannot be applied to all customers equally. This is why we protest.

  Response from the owner

  Hi Dierdre - We're sorry to hear about your daughters experience. Please send us an email at [email protected] confirming your full name, zip code, and phone number. We would be happy to escalate your concerns, and a member of our escalations team will be in touch within 2-3 business days. ^SH

• R

  Rivers Edge
  2

  The drive thru needs improvement. A teller inside bank juggles her customers inside bank and the drive thru...takes too long. Also, I am not comfortable using ATM, it is not well lit and anyone could pop out from behind the walls.

  Response from the owner

  Hello -Thank you for taking the time to provide us with this feedback. Please write us if you need anything else at [email protected]. Thank you. ^CS

• D

  Danyo Jay (Danioso)
  1

  If you're non-white find another bank! Hidden racism from a teller AND management. After reporting the issue with corporate I received numerous amounts of insincere apologies, but that was enough to close all accounts with them and move on.

• a

  allie Dotson
  5

  Everyone was super friendly I was able to get all my questions answered and I’m very satisfied with what key bank has to offer I’m so glad I made the switch

  Response from the owner

  Hi Allie, Thanks so much for the 5* rating and review, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• S

  Sandra Hernández
  5

  I love the place has very good attention and they are very friendly always