KeyBank N Main St, Logan

KeyBank Reviews

• K

  Keri Moya
  1

  This is by far the worst bank I have ever had to deal with! I sold my car to an individual on May 20th. Key Bank informed me the load was funded. It is now June 22nd and I still have not received payment on the vehicle. Every time there is a different excuse or department that we are waiting for to fund the money. Each week I have been told 3-5 more days. This has been the most unpleasant experience, EVER !

  Response from the owner

  Hi Keri, Thanks for reaching out to us. I would like to obtain more info about this and see if I can check into it for you. Please send an email to [email protected] including detailed info on what's happening, along with your full name and phone #. Also, please include case #77077. ^LH

• O

  Oldman Seanpatrick
  1

  Under staffed, drive thru time non existing, cause they never come to check if anyone is there. No tellers, wait time 20 to 40 minutes. Convincing corporate to change banks if possible.

  Response from the owner

  Hi There- This is not the experience we want you to have with us. Please send us an email at [email protected] with your Full Name, Phone Number, and Zip Code (please do not include account numbers). Please include Case #61711 in your subject line. We are here to help. Thanks ^KC

• C

  Crystel Jukes
  5

  Everyone is so friendly, they work so hard to help everyone as fast as they can while not making you feel rushed. Clint especially has been so helpful with applying for a loan and he makes sure to say hi everytime I come in. Fantastic customer service!!!

  Response from the owner

  Hi Crystal!- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• B

  Bob Atwood
  5

  I have been banking here over 40 years. I have been through several bank managers and everyone of them have been exceptional. They have helped me solve problems, gone out of the way to deal with my questions and have been everything I would expect from a first class bank. I think customers are more likely to post their complaints, then they are to thank the bank for great service.

• E

  Edward Redd
  5

  The people at this bank are awesome. They are polite and friendly and have been very helpful in resolving some complex financial questions that I faced. I view some of the negative posts on this site with signficant skepticism.

• L

  Liz Kennard Butcher
  1

  Worst bank on the planet. And I don't bank here. I make deposits for an associate. They are lost every other time. Part of the money is deposited (not because of a hold) and then a random hundred bucks is found a couple days later. HOW does a bank loose money? Their hours show that they are a full service bank on Saturdays and it is only drive up. 90% of what they do cannot be done through the drive up. Plus they charge a fee. Ridiculous. Employees, especially bank manager is RUDE.

  Response from the owner

  Liz, We appreciate the feedback. I'll be sure to pass this along to the appropriate management for you. If you need assistance with a particular issue please email us at [email protected] and include your phone number to get in touch. -KeyBank Customer Care

• J

  Joshua Johnson (TetriTek)
  1

  Even if you have money in your account, they won't let you use any of it, which makes absolutely no sense. For some reason they hold onto they money for days at a time with no actual reason to do so. We switched away from them because they have absolutely no idea what customer service is, and their policies are outrageous.

  Response from the owner

  Hello Joshua, that is not the type of experience we want you to have. Please email us with your full name, billing ZIP code and phone number (no account number) to [email protected] and reference Case# 22323 We will call to get the necessary details so we can look into what happened and make sure your questions are answered. Thank you!^CH

• R

  Ronak Tali
  5

  Nice, friendly staff. Had a pretty good experience at the branch today opening an account and applying for a Credit Card. Looking forward to banking with Key

  Response from the owner

  Hi Ronak, thanks for taking the time to share your feedback! Welcome to Key. ^PG

• Z

  ZakkiLowe
  5

  I really like the staff at KeyBank. Very friendly and helpful. I've never had any negative experiences.

  Response from the owner

  Hello Zakki: Thanks so much for taking the time to provide such a great rating and review, we really appreciate it. Have a great week!!!

• S

  Savanna Stocks
  5

  This bank has been amazing and the manager here is so understanding! He has helped us out of a jam a few times.