KeyBank Freeport Rd, Pittsburgh

KeyBank Reviews

• I

  India Griffin
  1

  Worst branch ever. Not only did the atm eat my bank card, it took $300 and did not deposit it into my account. The branch manager Aaron Wassenaar was no help at all. He told me that they couldn't get my money back at the branch so instead I had to call customer service. He also told me it would take 1 business day to receive my money back. That was a lie, customer service told me it would take 10 business days. Not one person in the branch was helpful. The lead teller, Cheryl Thomas was also not very helpful. Her attitude towards me was condicending and she couldn't find it in her to assist with the problem. She did seem to know more than Aaron , as she agreed it would take 10 business days. She also said the branch manager was new. Which was very obvious how he handled the situation. Aaron couldn't find it in himself to assist with our problem and also had an obvious shirt as a "mask". I have 3 accounts with key and will most definitely be moving all 3 to a different bank after this experience.

  Response from the owner

  Good Morning India, This certainly isn't the type of service we strive to provide our clients, and I apologize for any inconvenience this may have caused you. I have also forwarded this info to our Branch Experience team for review. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• A

  Alex Lazzari
  1

  Worst bank ever! Their system is constantly down and charges insane fees erroneously. The KeyBank support line is USELESS and then when you call the branch they say they are too busy to help. Promise a call back , and then never call! Take your buisness to First National just down the road from here. Disgraceful that they charged me 80$ because their system does not function properly.

  Response from the owner

  Hello Alex, thank you for getting in touch. We understand that being charged fees can be frustrating. We are here to help. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 48331. Our Escalation team is happy to call within 1 to 2 business days to review the account activity with you and make sure your questions are answered. Thank you.^CH

• S

  Susan Hirschl
  1

  I have been with this bank for over 10 years when it was First Niagara. Was just there on 8/11/2017 I had to wait 15 min in the drive through while the teller waited on everyone inside BEFORE she waited on me, my deposit was already put through in the tube. I could see the line moving on in the inside and there were 5 people in line and everyone was gone before she came to wait on me, horrible customer service and the teller was very rude!

  Response from the owner

  Hello Susan: This is not the type of post we like to see. We do appreciate you taking the time to provide your feedback and I have forwarded this to our Branch Experience Team for review. Let us know if you have any questions/issues, we're happy to help. ^KeyBank Customer Care

• A

  Addison Biederman
  1

  Debbie has zero idea what she is doing. Although she will be quick to tell you how she has worked there for 28 years. Just plain stupid. And very upset. Avoid this place at all cost. I would leave a zero if possible.

  Response from the owner

  Addison -Thank you for the feedback. I'll pass this along to the appropriate management. If you need assistance with anything, please email us at [email protected]. ^CS

• K

  Kayla Bahorich
  1

  I sat there over an hour waiting to open an account one man was the only one who could help me... well he couldnt even come tell me he couldnt help me he sent the training man to come tell Me this place is a joke went to Dollar bank instead and put my money there!!! Key bank is awful stay away.... Customer Service sucks!!! Oh he was eating lunch thats why he couldnt open anymore accounts today.... JOKE!!!!! Not to mention dollar bank gives 200.00 until the end of september to open a new account with them!!!!!!!!!

  Response from the owner

  Kayla, That's not the experience we strive for our clients, we're sorry to hear this. I'll pass along your feedback to the proper management. Please email us if you need assistance with anything else at [email protected]. Thank you. -KeyBank Customer Care

• N

  Nada Quever
  1

  Since they became Key Bank, the service is terrible and this branch is terribly understaffed