KeyBank W Lincoln Hwy, Downingtown

KeyBank Reviews

• D

  David Westley
  2

  Used to come to this bank all the time. Made a 25 minute trip home from school and decided to stop back here because it’s the closest KeyBank to my house. Not realizing this branch closed at 4:00PM, I arrived at 4:02PM to doors being locked. No surprise, I would want to get out as soon as possible too. A man unlocked the door asked me what I needed and all I had to do was deposit some cash. He asked if I had a debit card and when I responded yes I was expecting him to help me out since it takes 30 seconds and he was asking me all these questions making it seem like I would get help he just told me “sorry, if you have a check go to the ATM.” Thanks for wasting my time.

  Response from the owner

  Hi David, Although this isn't the type of rating/review we like to see, we do appreciate you taking the time to provide your feedback. I will pass this review on to our Branch partners. Have a nice day! ^LH

• M

  Mike Slater
  5

  I have been with Key Bank since long before it was Key Bank, even though I moved quite a distance away years ago. The reason is that the service has always been outstanding; and yet - the folks at this branch, and my relationship manager, Chuck, in particular go way above and beyond already superb service. These folks will take good care of you. I've never banked with better.

• M

  Mary Seelig
  5

  Nikko is awesome! He went above and beyond to help me with my finances and protecting my accounts. Thank you!

  Response from the owner

  Hello Mary, thank you for the 5-star review! We appreciate your feedback. Hope you have a great day. ^PR

• N

  Nathan Oberdick
  5

  I recently was contacted by a spammer claiming that there was an account made in my name at this bank. Thanks to the work of the employee Chuck, I was able to find out that this was only a spoofing call.

  Response from the owner

  Hi Nathan - Thank you for the review. We are so glad that we were able to get things straightened out for you. We are always here to help. Have a great day! ^JF

• J

  J Moore
  3

  Used the drive thru on 8/21. Must not have had enough staff to help customers. Sitting in my car, on a really hot day, sweating my a$$ off and still waiting for someone to help me with a withdrawal. Had my cat to the vet so he's in the car with me, panting and if anything happens to him I will be holding key bank responsible. Pushed the call button after 15 minutes, no response. Pushed the call button a second, third time before I get someone to respond. Waiting in a hot car, on a hot day with a sick animal for more than 20 minutes only to be told, "we're really busy it'll be a few more minutes", is not acceptable. I now understand why the Airport Road branch had closed. Poor service means less people using your bank.

  Response from the owner

  Hello, thank you for getting in touch. We understand that having to wait for service can be frustrating. Rather than waiting at the drive through window we also offer 24/7 mobile and ATM banking. You can even remotely deposit checks now from the comfort of your own home! If you need to speak with customer service then you can also call us or chat with us online at www.key.com/chatwithus No need to even leave the house. Very convenient! Hope this helps. Thank you and have a great day!^CH

• C

  CarrieAnn Rewkowski Broderick
  1

  Susan Hernandez was unable to correctly complete a wire transfer and almost lost a significant amount of money. I would reconsider banking here.