KeyBank NY, Newburgh

KeyBank Reviews

• v

  vern flo
  1

  The branch manager Robert A. Hernandez MLO# 2175510 is an unprofessional, cowardly, Bigot. I walked in to this branch to open a business bank account and walked out Traumatize for attempting to be a active member of society. The bank manger told me I wouldn’t be able to open an account without an operating agreement(no problem, all other paperwork was ready and in hand) I come back with the operating agreement in addition to paperwork already accounted for in the same day and his tune changes. Now the reason for not being able to open an account is my business address. He goes on about how my business address Is located in nyc to far from his branch even tho I am the owner and my house is 15 mins from the bank. I file a claim with complaint dept. over the phone and the representative stats I can open a business bank account in any branch in the state of New York. I proceed with complaint and go back down to the branch with all paperwork (this is all in one day). Robert informs me that his branch is refusing my services and police are on there way shortly lol. Not one charged filed against me , not one fraud claim, fake id, false paper work. Yet he felt the need to call police. Key bank is an established financial institution I have always wanted to business with them. after today not sure if I can ever say the same. Is this how key bank trains they’re branch managers ? Is he a bad seed ? We need Answers!!!!!!!!!

  Response from the owner

  Hello Vern, we would like to look into what happened for you. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 69731 in the subject line. Our Escalation Team will contact you within 2 to 3 business days. Thank you.^CH

• M

  Madhu Patel
  5

  The bankers there are really helpful, I needed documents of my account to show in dmv and they were kind and helpful

  Response from the owner

  Hi Madhu, Thanks so much for taking the time to provide your feedback, we really appreciate it. I'll be sure to pass this along to the branch. Have a great weekend!! ^LH

• J

  Jah'von Carey
  1

  Have had mixed experiences at this location but reading the most recent review where police were called for an attempt to open an account sounds Horrific!

  Response from the owner

  Good Afternoon, is there something we can do for you? Feel free to email us at [email protected] and reference case# 69784. Happy to help.^CH

• C

  Claudette Moulton
  1

  As a bank and credit union the hours is not good enough for customers for one it closes too early on Thursdays I would expect for you to close between 5pm and 6pm and Saturdays the hours should be 9am to 1pm or 2pm not everyone can get to either of your locations by 5 or 4pm, I would wish for you to open until 6pm Monday to Friday and Saturdays 9 to 2 or 3pm.

  Response from the owner

  Hi Claudette, we understand you would like the hours of operation to be later for our branches. We appreciate this feedback. Consider our mobile banking options when a branch is not available. This includes mobile/ATM deposit and more self-service options within online banking. Check out Key.com for more details. ^PG