KeyBank S Broad St, Milford

KeyBank Reviews

• A

  Alisia Vega
  1

  Stay away from this branch. They are racist. We wanted to cash a check and fr that the lady asked us thousands of questions and laughed on our answers.

  Response from the owner

  We would like to look into what happened. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 74429. Our Escalation Team will contact you within 2 to 3 business days. Thank you.^CH

• N

  Nina Carroll
  5

  I love this Branch and the Employees here. I moved to CT 2 years ago and came here to open an account when it was First Niagara...They have always been so helpful and friendly and now I think of them as family. The team is always willing to answer questions and help anyway they can. I never wait long!! Love them to death! Highly recommend.

  Response from the owner

  Hi Nina, thank you so much for taking the time to write this glowing review! We love our clients too and we are here to help if you ever need us. Thank you so much and have a great weekend!^CH

• D

  Davida Clarke
  1

  This is absolutely the worst bank I have ever gone to. I visited the bank on two separate occasions and the same employee Amy was beyond rude. The first encounter I didn’t report, however the second time the way she treated me was beyond repulsive I reached out to the branch manager and have yet to receive a response. Will be reaching out to someone higher ASAP . This woman is beyond racist and needs to be retrained on customer service.

  Response from the owner

  Good morning Mercedes - That is definitely not how we want you to feel while banking with us. Can you send an email to [email protected] with more details of what happened, along with your contact information. We will make sure this is looked into for you. Please reference case 30425. Thank you. ^JF

• A

  Antonio McCray
  4

  Don't know about other branches, but the current team is one of a kind. Will go above and beyond to assist you.

  Response from the owner

  Thanks so much for the kind words Antonio. I'll be happy to share with our branch. Have a wonderful day! ^CS

• J

  Josue
  5

  The ladies that work there are very professional and friendly.

  Response from the owner

  Thanks for the review, Josh! Glad to hear you are getting the service you deserve. Hope you have a great weekend. ^ JK