KeyBank Chippewa Rd, Brecksville

KeyBank Reviews

• s

  simis g
  1

  I've been banking with them for the past 5 months or so, i've made several check deposits, all of them clearing the next day, ALL OF THEM. Except, the last check, It's been 4 days, still hasn't cleared.. This bank is a joke, and the service is a joke at this point. I'll be taking my money else where.

  Response from the owner

  Hello Simis, any paper check may be subject to a hold until we have actually received the funds from the other bank. This is not immediate but usually only takes a few business days. There is no hold on direct deposits of course as those funds do not have to be collected first. Please email us at [email protected] and reference case# 72261 if you have additional questions. Happy to help. Thank you!^CH

• T

  Taylor Norman
  1

  Service is terrible, the ladies here are very rude. If you are a younger and need a cash withdrawal they will question your profession and give you judgmental looks.

  Response from the owner

  Hello Taylor, this is not the type of experience we want you to have with us. Please send us an email at [email protected] with any additional details you may have. Reference case#72648 and refrain from including any account numbers. Let us know if we can help you further. Thank you. ^PR

• L

  Leo Kormanik II
  1

  Customer service terrible. Just waited in line for 10 minutes while two employees clearly were talking and not acknowledging me. The manager should train the employees to at least acknowledge customers and not make them wait unnecessarily. I just wanted to make quick deposit. I was literally trying to give them money and they were insufficient at that.

• C

  Chris Reynolds
  1

  Horrible customer service by bankers and the manager had no interest in helping to solve a small issue that would have kept my word on moving my credit cards from chase to Key. Unbelievable they can stay in business when you treat people like this

  Response from the owner

  Chirs -I'd like to learn more details about your recent experience. Can you please write us at [email protected]? Please include case#59487 in your email. Thank you. ^CS

• J

  Jerry Gilmore
  5

  We recently visited Key Bank in Brecksville to help my elderly mother-in-law complete some paperwork. We were incredibly fortunate to meet with Darinka Jokanovic. Ms. Jokanovic was extremely patient and kind, taking all the time necessary to thoroughly address all of my mother-in-law’s questions and concerns. After we left the bank, she remained available by phone for follow-up questions and has continued to be amazingly responsive to us even after we returned to our home in Virginia. Being at such a distance often presents a challenge when we need to assist my mother-in-law with financial issues. Ms. Jokanovic has been a godsend. We are extremely grateful for her expertise, kindness, and patience.

  Response from the owner

  Thank you, for your Brecksville Branch employee experience feedback Jerry. Use the red key! ^JL

• D

  Dave Ranucci
  1

  Horrible customer service. I set up an appointment here and when I got there (early) they told me that the person I was set up with was busy with a customer who just walked in. So making appointments here is completely pointless. There were 3 tellers in the bank and NONE of them would help me despite the bank being empty for most of the time. When I asked why they wouldn't help me they said another customer MIGHT come in and they couldn't have them waiting around. What!? Seriously!?

• R

  Robert Hutchinson
  1

  Pathetic customer service. Only good one there is Sue. I just tried 5 calls in an hour and continued to get the message that "currently the branch is unavailable to take your call." How can a bank be unavailable to answer phone calls?

  Response from the owner

  Hi Robert! We are truly sorry for any inconvenience you experienced. May we ask the reason you were reaching out to the branch? ^PG

• R

  Rebecca Allgeier
  2

  I agree with the other reviews. This branch has awful service and some of there tellers are not very helpful and very slow. You need more staff on the front end. Thinking seriously about changing banks!!!

  Response from the owner

  Hi Rebecca, This is not the type of post we like to see. Thank you for providing your feedback, we appreciate it. I have forwarded this to our Branch Experience Team for review. If you have any questions/concerns you can email us at [email protected] including some details along with your contact info and we'll be in touch. ^KeyBank Customer Care

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  Jackiejack
  2

  It would be helpful if you had a place on your website for bank address and a place where you could email the bank. Thank you

• A

  Ashley Clements
  1

  Tried to call from 9am until 9:40am and no one picked up.

  Response from the owner

  Hi Ashley, Wow, I'd be frustrated also. Thanks for letting us know, I'm going to reach out to the branch to make sure they don't have an issues with their phone lines. If you need some assistance, you can send us an email to [email protected] and include your phone number so I can give you a call. ^KeyBank Customer Care