KeyBank Latta Rd, Greece

KeyBank Reviews

• M

  M M
  1

  I had a terrible experience at the Key bank on Latta rd this Morning. Today is Friday which is pay day for most working people. I went to the drive thru atm and deposited cash so that I could pay bills online this weekend. The atm took all of my cash and told me there was an error and the atm was not able to return my cash to me. I went inside the bank and the staff told me the only thing I could do was call key bank and file a dispute. So now the bank is keeping my cash and I am out of cash for 3-10 business days while they conduct an investigation. Terrible customer service and I do not recommend using this bank !

  Response from the owner

  Hello, we are sorry to hear about your experience. We have a dedicated team of specialists in place to research ATM / Card disputes brought to our attention. This is not done at the branch level. Research can take up to 10 business days, but is usually faster. We apologize for any inconvenience. Thank you.^CH

• R

  Rhonda Hamlin
  2

  One teller working both the window and the inside customers on a Friday morning, while two employees are at their desk with no customers. Watched 2 customers walk out, including myself. Felt customer convenience is not a priority here.

  Response from the owner

  We are sorry to hear about your experience Rhonda, and we have forwarded your comments to the appropriate area for review. Please let us know if you require any futher assistance. Thank you.^CH

• C

  Chris Brown
  1

  The only bank that requires 2 ID and a ssn to cash member of the banks check. I don't feel comfortable writing down all my info to send it through the teller.

  Response from the owner

  Hi Chris, we do require photo ID and other forms of verification in order to be able to a cash a check. This process is in place to protect you and our clients from possible fraud. We apologize for any inconvenience this may have caused you. Thank you.^CH

• P

  Peter Forte
  5

  Awesome staff my banker Shaina Byron is second to none is her knowledge and service provided!!!!! She’s definitely a keeper if I was manager I would do all I could to keep workers like her onboard

  Response from the owner

  Thanks for the shoutout Peter! We appreciate your kind words and will be sure to pass them on. ^PG

• k

  karen sardo
  5

  They are all very nice people at keybank on westridge rd especially debbie and Michelle they are always so helpful.

  Response from the owner

  Thank you for the branch experience feedback Karen. Use the red key. ^JL

• C

  Chuck NORRISS
  1

  The employees are far more concerned with their phones than costumer's.

  Response from the owner

  Hi Chuck - Thank you for bringing this to our attention. We will be sure to pass this on to our branch experience team. Please let us know if there is anything else we can help with. Thank you. ^JF

• M

  Mitchell Schaffer
  5

  Bank it’s self and the always willing to help staff are amazing

• D

  Donna Pelano
  1

  We always came to this key bank on Long pond An latte we always dealt with Jennifer she always helped us out until one day we went Jennifer was not there we had a lady called Miss Martinez she was very nasty and looked into our personal account with our information we reported her and they defended her anyone going to key Bank do not go to long time later especially do not talk to Ms Martinez she's a very nasty lady and will not help you

  Response from the owner

  Hello Donna, This certainly isn't the type of experience we want our clients to have. Thanks for taking the time to provide this feedback, I will be forwarding this to our branch partners for review. I hope you have a good day! ^LH