KeyBank E Main St, Tremonton

KeyBank Reviews

• S

  Synthia Silva
  1

  After banking with this bank for about 7 or 8 years, I have had the worst experience. My accounts had restrictions placed on them due to a check I tried to deposit on September 15ish, I had no idea it was a fraudulent check until almost a month later. No communication was done by the branch to let me know my accounts were basically frozen until I went in because my debit card was denied. Only then did I learn that my accounts had "restrictions" on them. ONE MONTH LATER. They then told me they couldn't do anything and I had to call the fraud department, which I did. The fraud department told me the branch was the one that had to remove the restrictions. I went in AGAIN and the lady there told me she had to make a few calls and then she'd get back to me. It's been almost 2 weeks later and I haven't received any sort of communication from them, and my accounts are still "frozen". ALMOST TWO MONTHS OF NOT BEING ABLE TO ACCESS MY OWN MONEY, AND THEY WON'T DO ANYTHING. Never banking with a bank again, bank with a credit union. Much better than a freaking bank.

  Response from the owner

  Hello Synthia, we understand how important it is to have access to your funds. We are happy to look into what can be done to help. Please email your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case# 66628. We can look into what type of restriction you have on the account and determine the next steps. Thank you.^CH

• A

  Annie Fowler
  5

  Key Bank is horrible. They are not helpful at all. I went in to cash my work check. And they refused to cash it. I work here in town. So my check is from a local employer. And they wouldn't even verify with my employer. They plain refund to cash my check. Even thought I had a checking account with them. And it wasn't in the negative.I had to go somewhere else to cash my work check. I was talking to my neighbor. And they did the same they to her. I wouldn't recommend this bank to anyone. Stay clear

• J

  Joanna Carter
  1

  Worst bank around. Completely screwed me over, admitted it was their fault and still said oh well. Don’t trust them!!

  Response from the owner

  Hi, what happened? If you don't mind sharing please send additional information to us at [email protected] please also include your full name and a phone number with zip code in your response. ^JL