KeyBank Owenfield Dr, Powell

KeyBank Reviews

• m

  mden98
  1

  Trevor Jones at the Owenfield Dr, Powell branch will not return my call as promised. KeyBank automatically closed my account for suspected fraud, when I logged in from Texas. Customer service as a whole is useless and even Tola in the Executive office, who supposedly opened a case, to determine why my account was closed, has not returned my call in over 2 weeks. This is my worst experience with any US bank and to top it off, KeyBank will not return my initial $500 deposit, after they closed my account 6 weeks ago. All I hear is that the check is in the mail and how it is the fault of USPS, that I have not received my money, even though I did immediately receive multiple letters from KeyBank, when they closed my account.

  Response from the owner

  Hi There- We would like to review this further with you. Please email us at [email protected] with your full name, zip code, and phone number. Please reference Case #77645 in your subject line. We will forward your concerns to the appropriate area for review and will be in contact with you. Thanks ^KC

• H

  Heidi
  1

  Just called to set up account for my son, no one knows how to do it, including the manager on site. This is unacceptable for a big name bank.

  Response from the owner

  Hello Heidi, what type of account were you trying to setup and is your son a minor or an adult? Feel free to email us at [email protected] and reference case# 71394. Thank you.^CH

• A

  Angel Lambert
  1

  Don't go here they will lie to you, I was told I would get $200 for opening a account and making so much in direct despots well I have meet all the requirements to receive my $200 and still haven't gotten it and every time I ask I just get the run around.

  Response from the owner

  Angel, I would be happy to review your account and the requirements of the promo you selected when the account was opened. Send your response to [email protected] please include your full name, contact phone number with zip code if you'd like to get in touch. ^JL

• K

  Kyarenah R.
  3

  Have to stay with chase very good bank

  Response from the owner

  Hello Kyarenah: Do you have any questions for us at Key? I'd be happy to call you and answer any you have. Please send us an email to [email protected] including your contact info I'll be in touch. ^KeyBank Customer Care