Integrity Federal Credit Union Wooster Rd, Barberton

Integrity Federal Credit Union Reviews

• W

  William Boggs
  5

  I wanted to say that the staff at Integrity credit union were all vey friendly and polite. I myself was looking to purchase a vehicle and Sarah from the lending department helped me thru the whole process. Sarah was very professional, knowledgeable, and accommodating. She was able to answer all my questions and get me approved for my loan in a timely manner with a great rate as well. If you are in need of a loan or other financial advice Sarah is the best around!!

  Response from the owner

  Thank you William! So glad we were able to help you!

• J

  Jamie Wiggins
  1

  Integrity has become very difficult to deal with their representatives seem very bothered by the simplest requests. Sarah there isn’t the friendliest person either. Integrity doesn’t operate with any common sense in 2022 (modern era). Service has went downhill the last several years. I am paying off everything and closing all accounts here. I would give them 0 stars if that was a choice. Shame on Integrity for their terrible tactics!

  Response from the owner

  We are sorry to hear that you are having frustrations. Please reach out to the credit union and we can discuss your concerns.

• M

  Michael H. Savula
  5

  I am pleased with the service from Integrity Federal Credit Union. I worked with lending manager, Sarah King, and she was able to make all details of the loan process very clear. A+

  Response from the owner

  Thank you for your kind words Michael! We are so glad we were able to help!

• H

  Hieu Nguyen
  5

  I love this credit Union! By far the best one in Ohio! The staff is all very nice and friendly! Patricia and Sarah are very nice loan officer and they helped me with securing a great loan with a fantastic low rate on my auto loan! I shopped around they ended up giving the best rate than any other credit Union/bank! Check them out! You will love them and the staff!

  Response from the owner

  Thank you, Hieu!!! We greatly appreciate you!!

• s

  sarah king
  5

  I’ve been a member for almost a year. I refinanced my car there and got a visa! I couldn’t be more happy with the service I have received. Their interest rates are very competitive. The staff is awesome and the environment is warm and welcoming.

  Response from the owner

  We are so glad to hear that we were able to help you with your financial needs!

• W

  William Hott
  1

  I am a broker who deals with auto loans and just got off the phone with Pam, or may I say she got off the phone by hanging up on me. I was speaking calmly and just trying to understand the situation. This lady is rude, mean and un willing to work with us. They are only trying to collect more member fees at a daily rate / daily per diem to help the bank. FRAUD , This is terrible practice and horrible customer service.

  Response from the owner

  We are sorry to hear that you are having frustrations. Please reach out to the credit union and we can discuss your concerns.

• B

  Boo Boo
  5

  I'm very satisfied with integrity federal credit union I been with the bank for longest time bank tellers are so nice very helping there go out of there way doing there job

• J

  Joe Vishunda
  5

  Fantastic personnel with a GREAT attitude and always a smile. They work with the community and have been nothing but wonderful to deal with. Getting a car loan was an easy experience and saved money from not have to deal with a bank or a dealer. Always fun to bank here!!! AWESOME!

• G

  Gwen West
  3

  We've had a rocky relationship with this location so I guess 3 stars is the best I can do. We had issues with shared branching early on (about 2 years ago) that weren't exactly resolved as much as they were accepted as limitations. There are some great folks who work there and are very helpful, but there seems to be some inconsistency lately. Most recently our family had a major financial issue and our checking was overdrawn. Despite my communication with the bank and continuance of regular direct deposits they still closed my checking account. There was no note of my most recent conversation so there wasn't much I could do. It's disappointing since I did what they asked me to do, make regular deposits and communicate often. Our financial situation is more stable now and ultimately this is just a bump in the road, but I'd prefer to bank with a location that considers the human relationship with cooperative customers in addition to the information on the screen. The judgmental attitude of the bank teller when I was asking how I should proceed didn't improve the situation either. It's been a crappy summer. It would have been nice to hear a friendly voice, even if there was no way to resolve the situation.

• C

  Crystal Lynne
  1

  It's always something with this place. When my loan is paid off I am getting my account closed and finding any other bank. Today was the final straw for me. I will bank with a company who has employees who actually care about the people who bank with them.

  Response from the owner

  Thank you for your feedback, we are always striving to improve our member's experience. We invite you to contact the credit union so that we can discuss your concerns further.