Independent Bank Lake Michigan Dr, Walker

Independent Bank Reviews

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  Dale Patterson
  5

  Independent Bank and it's employees have always been attentive and helpful with my family and our banking needs.

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  Janet Doucette
  5

  My sister and I had to deal with my parents estate after my Father passed away and my Mother moved into a nursing home. The financial piece of everything was so daunting until we started working with Leonard Adam. Each time I had to go to the bank with an overwhelming Financial task, I would feel so stressed. I kept thinking I was really going to frustrate Leonard one of these times because my parents estate was so complicated. Each and every single visit, Leonard demonstrated not only extreme patience but exceptional kindness. He immediately would put me at ease. He even told me some stories about my dad. Mind you, I loved my dad dearly, but he was not an easy man to work with sometimes. The fact that Leonard had such legitimately kind things to say about him demonstrated to me what a deeply kind soul Leonard is. During this ordeal, I’ve had to encounter several different financial institutions. Leonard at Independent Bank was far nicer, more patient, and helpful than any others I have dealt with. I cannot thank Leonard and independent bank enough for all of their help during this difficult and emotional time. I am extremely grateful that I got to work with Leonard.

  Response from the owner

  Hi Janet, thank you for taking the time to leave us a review! We are so sorry to hear about your father passing away & are happy to hear you received great service amidst a stressful situation. We're always here and ready to help you #BeIndependent if you need anything else!

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  Greg Smolka
  5

  I've been banking with Independent Bank for years and this office in particular has been very pleasant to work with. Every employee is helpful and personable. Highly recommended.

  Response from the owner

  Hi Greg, thank you for leaving a review! We appreciate your feedback and are happy to hear that you've had such a great experience with us.

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  M.A. Sanders
  5

  I only post reviews if the service is VERY good or VERY bad, other than that I usually don’t waste my time. I wanted to post this review about Independent Bank and specifically one employee; Adam Banninga, he’s the Senior Loan Officer at the Lake Michigan branch. He helped us with the purchase our first house back in 2012 (I remember it being a very smooth process) I have since recommended him to others that were looking to secure a loan and they ALL have commented on how nice it was working with him. We are now purchasing a different house and again he has gone above and beyond what you think a Loan Officer would/should do. He is very quick to answer emails & phone calls (this is HUGE); you never get the feeling he’s dodging you. He is professional, personable and very knowledgeable on the latest rates, regulations and everything else that has to do with the industry. I always get the feeling that he has MY best interest in mind and not just another account number. I will sum it up by saying; if you are in the market to buy a house you owe it to yourself to go in and meet Adam. I can honestly say from my experience he is the best at what he does and I will have no problem recommending him to others in the future.

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  Douglas Hetsch
  1

  Your money is not safe here. My wife and I own a small business. Fake checks from Nigeria we’re cashed on our account. Carol Wakley from their fraud department had refused to help us and told us to deal with the Bank in Nigeria. Beware!!!!

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  Matthew J Fitzmaurice
  1

  Don't bother wasting your time with their slow service.

  Response from the owner

  Hi Matthew, we are so sorry that you had a slow banking experience with us. We apologize for the inconvenience and appreciate your patience as we work to assist all of our customers. If you ever need anything else, please don't hesitate to reach out.