IH Mississippi Valley Credit Union 11th St, Dewitt

IH Mississippi Valley Credit Union Reviews

• l

  louis Sanchez
  1

  Don't ever get a loan from this place, they have the worst customer service, I don't even think they deserve one star. Been to two branches trying to figure out the auto loan and can't even talk to a banker. Our money is green, but they ignore anyone who isn't white.trea

  Response from the owner

  Louis, we sent a reply on the other review you left, but want to address it here too. We're sorry for the issues you've had regarding your loan and getting assistance. We'd like to investigate this further for you. If you care to share more details, please give us a call at 309.793.6200 or send us a secure chat at IHMVCU.org. Thank you.

• M

  Madison Swailes
  2

  Called to set up my loan payment and the lady I spoke with was the rudest customer service I have ever experienced. I was asking simple, valid, questions to understand everything and was talked to like I was an idiot and an inconvenience. I will be switching my loan to my main bank as soon as I can.

  Response from the owner

  Madison, I am so sorry to hear that. We never want any of our members to feel this way. We appreciate you reaching out and will be sure to pass this along. Thanks!!

• A

  Andrew Jensen
  1

  Misleading/Confusing auto loan closures: BEWARE: if you finance an auto loan through them, they don't actually do the financing, they use a 3rd party for that. The issue is, once the loan is closed and you are done paying it, that 3rd party loan will CONTINUE to take payments until you personally tell them to stop. I would think a reputable company would have enough common sense to 'call off the dogs' on their 3rd party financier, but it turns out that they would just end up putting all that money from the closed loan into a savings account with them instead. Long story short, the SECOND you close out a loan with them, make sure to delete ALL recurring transactions associated with it, or you will just end up with a savings account at IH that you didn't want or ask for.

  Response from the owner

  Andrew, thank you for bringing this to our attention. We would love to have one of our team members reach out so we can discuss what happened and help improve this process in the future. Can you please give us a call or send us your phone number via chat at the link below? Thanks! https://chat.ihmvcu.org/SightMaxAgentInterface/PreChatSurvey.aspx?accountId=1&siteId=1&queueId=2

• C

  Chris Stillmunkes
  1

  Absolute worst customer service i have ever witnessed. You could honestly waste 2 hours of your day on hold and listening to computers talk rather than 1 of them pick up a phone and help you out. And they have put me through a complete night mare with my loan.. I highly recommend any other place in the world than going through this place.. Had a lady that worked in the loan department swear at me after i was on hold for 45 mins.. This place is a joke, no other place can be worse than this one... The 1 star is to much for them..0 star

• M

  Michele Dammeier
  5

  The staff has always been more than helpful and will do the best they can for you. They go above and beyond as much as possible. Keep up the great work.

• J

  Jan Fisher
  5

  I’ve always had excellent customer service here. Always have been treated professionally and courteously.

• H

  Harold Stone
  5

  Everyone there is so nice and helpful. I can honestly say that I have never had a bad experience there.

• M

  Michael Clark
  1

  The rudest service i have ever gotten. Bye bye ihm everything I have is coming your way dupaco.

• D

  Dale Weeks Weeks
  5

  I can't understand the negative feedback, In my experience pure professionalism, friendly, and right to the point service. and competitive rates.

• T

  Tiffany Furan
  5

  Great, friendly customer service. Pleasant and always helpful!

  Response from the owner

  Thanks for the awesome review Tiffany!