Hudson Valley Credit Union NY, Brewster

Hudson Valley Credit Union Reviews

• B

  Bianca Narain
  1

  One star is giving them to much !! I am local to this area and every time I go inside this location the workers are extremely racist!! On several occasions i have had to deal with their racism. I will never go here again I advise ALL people of color to find another branch to use. The carmel location is amazing and clean with amazing friendly workers!

  Response from the owner

  Bianca, the content of your review is concerning to us and we'd like to discuss your interaction at the branch to further understand your experience with our staff and what happened. Could you please contact us at [email protected] with a contact number that we can reach you at? We are very sorry you were left feeling as you are feeling and hope we can talk further.

• L

  Lilly Johnson
  5

  Everyone at this branch is so friendly and caring. It always makes my banking experience a good one. No matter what my husband and I need they help us no questions ask. Best Credit Union around and the best branch with the greatest group of people ever.

• C

  Carl Carlisle
  1

  Snobby staff and could care less about accommodating sombody with a medical condition. Due to these reasons I will be switching banks and advise anyone seeking a friendly helpful bank to go elsewhere.

  Response from the owner

  Thank you for letting us know about your experience at this location, Carl. We apologize that you received the service that you did, which led to this review. We are speaking with the management team at that location, and do hope that you consider staying with the credit union as we are appreciative of your membership and business.

• B

  Bernard Jones
  1

  Go else were to get a car loan! HVFCU purposefully drug out a loan my wife had here and refused to provide me with a payoff after her passing! Worst customer relationship experience I’ve ever had. Take my advise bank elsewhere.

• L

  Lee Seeman
  2

  With regards to an auto loan process, there were repeated occasions with lack of thoroughness, miss-communication, conflicting answers & statements and no way to contact the original loan representative I sat with. Moreover, they forgot about faxed over documents. With regards to recent notary services, they had two different notaries that both made serious mistakes that caused me big headaches and delays at another financial retirement plan institution. One notary stamped the document, signed dated the document twice with expired notary dates! On top of that, another notary stamped and signed a document while overlooking a missing name field. UPDATE: I received a call today from a manager at the Brewster branch she took this review very seriously. She expressed that this should not have happened and she will look into the matter to prevent future occurrences. I will consider adjusting my rating in the days to come...

  Response from the owner

  Lee, we're very sorry for what seems to be a lack of our usual service that you or any member should expect. May we have a supervisor contact you? If so, please email us ([email protected]) with a good number or email address to reach you at today. It would also help for us to know which branch you used for the notary services. Thank you.

• T

  THOMAS CARR
  5

  Great customer service and great rates!

• Z

  Zach Karel
  5

  Had two loans from them, just paid off the last one. Good bank, and they always come to the phone quick.

• J

  John Doe
  1

  Forget getting a callback from the manager.

• D

  Doris Ramos
  1

  The people who attend this bank are racist , they put you down for being Hispanic as if my money was not worth the same , but if they change their attitude it might be better

  Response from the owner

  Doris, ciertamente no es así como queremos que se sientan nuestros miembros cuando hacen negocios con nosotros. ¿Puede llamarle un miembro de nuestro equipo de gestión? Nos gustaría tener la oportunidad de entender mejor su situación. Envíenos un correo electrónico a [email protected] con su número de teléfono y la mejor hora para llamar. Gracias por darnos la oportunidad de hacer lo correcto.