Horizon Credit Union N Fifth Ave, Sandpoint

Horizon Credit Union Reviews

• C

  Cyndee Horn
  1

  I am currently trying to get my money back. They have my phone number and could have called me, but they did not do that. Now I find that they were taking my money from my account without letting me know! They didn't see any deposit activity, so they started deducting my money, every month. Now there is nothing there! Somebody gave a review earlier that said these people are SNEAKY! I will have to agree with that! They are definitely SNEAKY! Not good people to deal with! GO TO P1FCU!

  Response from the owner

  Hi Cindy, thank you for taking the time to leave a review. We do have a small inactive account fee that is enacted after 12 months of no activity. This is listed in our common fee schedule at hzcu.org/disclosures. Would you be willing to get in touch with us so we can get more details from you? We can be reached at 800.852.5316 or at [email protected]. We hope to hear from you soon!

• S

  Sam Hoffman
  5

  I've had three accounts open there for 4+ years and I love them! Always really nice and help me out whenever it is needed. They always make things right.

• R

  Rick Johnson
  5

  Thanks to Chris for helping us get up and running. We had some out of ordinary requirements for our account. He made it easy and fun for our visiting Granddaughter. We may move our entire financial life here to Horizon Credit Union.

  Response from the owner

  Thanks for taking the time to leave a review Rick. We sure appreciate it! - Horizon Credit Union

• A

  Amber Brown
  1

  I used to love horizon but have come to fiND they are sneaky and worse than a bank with fees. They will post checks outside of banking hours when there is no possibility of you to access your account. This has happened to me recently and I have had to pay multiple fees. I find them sneaky and not for hard working people. I don't recommend them.

  Response from the owner

  Hi Amber, We're sorry to hear this! The files we receive to clear checks are run at night, which is standard practice for most banks and credit unions. We offer several programs to cover unexpected overdrafts and would be happy to work with you to get something set up. Please contact us at your earliest convenience and let us see what we can do to help you. We know times can be tight this time of year and we are here to help.

• C

  Chloe Reynolds
  5

  We Love Horizon, they are always super friendly and extremely helpful. If you have problems they fix it right away.

  Response from the owner

  Thanks for the review Chloe! We appreciate it!

• S

  Steph Helsley
  5

  Too bad they dont get more reviews. No one can beat them. They still have a small town personal feel with attention with customer service.

• N

  Nick Gill
  5

  My debt card was falling apart and I came in to get it replaced expecting a fee. Nope, no fee. Thanks.

  Response from the owner

  You're welcome Nick! We're glad we could help. Thank you for taking the time to leave a review. Have a good day! - Horizon Credit Union