HomeTrust Bank - South Asheville Hendersonville Rd, Asheville

HomeTrust Bank - South Asheville Reviews

• M

  Marie Langlois
  5

  Brandon, Holly and the entire staff at HT South are cordial, professional, helpful and exact in all the transactions we’ve completed with them! We purposefully switched from another bigger bank because of HT’s attention to detail and friendliness. We can’t say enough about how great the staff is!!

  Response from the owner

  Thanks for the review, Marie! We're glad to hear you were satisfied by your experience at the South Asheville branch. Let us know if there's anything else we can assist you with! HomeTrust Customer Care Center can be reached at (800) 627-1632, M - F from 8am - 7pm, and Saturdays from 9am - 3pm. -AM

• J

  Julie Johnson
  5

  I have several accounts with Hometrust and I am 100% satisfied on all levels. Customer service is great. I don't feel like "just a customer". They are all amazing. I love walking in and being called by my first name. They always go out of their way to help me, regardless of how big or small the request is.

• M

  Morgan Hoxit
  1

  The lady who helped me today made me keep driving through the drive through after leaving me sitting there with homeless people surrounding my car for ten minutes without even completing my request to pay my car payment. I gave her two cards and was specific on which card to swipe with the amount on each. She swiped opposite cards and said “this one declined, I have to help the customers behind you, sorry” She swiped the wrong card for the wrong amount and didn’t even let me look to see her mistake before she hurried me off. I’ve been coming here to make this same transaction for years and this was the first time I had encountered this older brown haired white lady with glasses and it was so unpleasant! As we speak I am having to drive to the next home trust so I can pay the rest of my car payment. What a joke.

  Response from the owner

  Hello Morgan, I’m so sorry to hear you had this experience. I have made management aware, and we will do our best to get this resolved. If you would like to talk to someone to see what we can do to help, please give our Customer Care Center a call at 800.627.1632 M-F 8:00 a.m. to 7:00 p.m. & Sat 9:00 a.m. to 3:00 p.m. If you'd like someone to give you a call back, please send us a private message with the best number and best time to reach you (but for your security, do not send any sensitive information like account numbers or login info). Thank you! – JS

• L

  Lucas Dauphinais
  1

  Don't be fooled by the honeymoon period when HomeTrust Bank actually deigns to answer your phone calls to get your business, you will very soon be treated like a villain, and made to participate in a constant runaround where every single question you ask happens to be a question for another person in the company who happens to work the night shift, with no one ultimately taking any accountability. And they will make you feel like it's your fault. Also, they'll just sell your loan before you even get your first statement, so don't think you'll be working with a local (or even regional) company. The corporate bureaucracy they sold me to still hasn't sent me any proper paperwork, they have only sent me a robo-call to ask for all of my personal information over the phone, not a good start. HomeTrust Bank was actively stressful to do business with, and I had to take two separate afternoons off from work to force them to actually deal with my questions after weeks of being ignored and stalled. I did try to use another company, but they slow-walked releasing my appraisal for another lender to use, and I was locked in. Edit: since having my mortgage sold to a non-local bank, I've been been double-billed by HomeTrust Bank, and not had my recent substantial payment applied to my current mortgage statement. The lack of professionalism and communication at HomeTrust Bank is astounding.

  Response from the owner

  I apologize for any frustration you have experienced. If you'd like to discuss the situation, please reach out to us at 800.627.1632 M-F 8:00 a.m. to 7:00 p.m. & Sat 9:00 a.m. to 3:00 p.m. and we can look into this for you to see if there's any way for us to assist. Thank you! -LR

• C

  Cynthia Hayes
  5

  I have been trying to edit a previous post listed under C Hayes. Hometrust bank has redeemed itself in my eyes and they should be grateful they have Brandon White at the helm.

• L

  Lisa Gibson
  5

  I've banked with Hometrust for years. This is by far the best branch. Super friendly staff and they always remember me.

  Response from the owner

  Thank you for the kind words, Lisa! We appreciate the positive feedback. Have a great day! - LR

• C

  C Hayes
  5

  I can honestly say that this bank, at least this branch, goes the extra mile. Holly has been extremely helpful but Brandon White is the Best ! The very best in customer service and professionalism.

• C

  Courtney Jernigan
  1

  Terrible customer service from employees and also the bank manger! Will never use this branch again.

  Response from the owner

  I apologize for your experience at our branch. If you would like to talk to someone to see what we can do to help, please reach out to us at 800.627.1632 M-F 8:00 a.m. to 7:00 p.m. & Sat 9:00 a.m. to 3:00 p.m. Thank you! -LR