HawaiiUSA Federal Credit Union College Walk, Honolulu

HawaiiUSA Federal Credit Union Reviews

• S

  SUSAN H A
  5

  Aloha spirit all the way. Staff are very helpful and friendly, including Uncle Security Guard. Christmas trees are very nicely done. Their free validated parking is safe and secure.

  Response from the owner

  We are pleased to hear that you enjoyed your experience. Thank you for taking the time to share a positive review. We look forward to serving you again soon!

• T

  Teddi Yagi
  5

  Mahalo for helping me to keep the scammers from taking my money. The teller who helped me and the supervisor for the teller and the branch manager ALL realized that I was being scammed and went above and beyond to stop the situation. Without them going out of their way, I would have lost lots of my savings. THANK YOU.

  Response from the owner

  We are pleased to hear that you enjoyed your experience. Thank you for taking the time to share a positive review. We look forward to serving you again soon!

• V

  Victoria S
  1

  This is a review for the LIHUE BRANCH on the island of Kauai. Apparently this branch just opened up recently in the mall. I've been looking to establish a relationship with a credit union on island, and I walked in to speak to someone about opening an account. A "local" person who entered just before me was greeted warmly and familiarly by staff. When I made eye contact with the same staff member and smiled, she not only didn't acknowledge me, but she quickly looked away, as though hoping she wouldn't have to help me. Looking at all the other customers in the branch doing transactions.... I finally understood. I ended up turning around and walking right back out. Felt so unwelcome there... I guess they only want you to be a member if you look a certain way!

  Response from the owner

  We are sorry to hear that we fell below your expectations of service at our Lihue branch. This is not the member experience we want to provide. At HawaiiUSA, we pride ourselves on providing the best experience possible to all our members. We value your feedback and will share it with the branch and operations team. If you would like to provide additional details about your experience, please share your contact information in a private message or give us a call at 808-534-4300.

• C

  Carrie Ann Baltazar
  2

  Usually good service . Today Louie Nilsson was not attentive. Did not print memo Cashiers check as I asked. My statements shows same info except for today

  Response from the owner

  We are sorry to hear that we fell below your expectations of service at our main branch. This is not the member experience we want to provide. We value your feedback and will share it with the branch and operations team. If you would like to provide additional details about your experience, please share your contact information in a private message or give us a call at 808-534-4300.

• r

  rose van dorpe
  5

  Kevin helped us this day. He's a "floater" goes wherever short staffed is. Nothing against others who've helped us previously but Kevin did more for us this day ... more than most but not all. Had he not been there that day, I may have had a serious nervous breakdown in their parking lot. He went above and beyond & certainly exceeded my expectations. Mahalo Kevin for your service that day! Have a wonderful holiday season! Rose

  Response from the owner

  We are pleased to hear that you enjoyed your experience. Thank you for taking the time to share a positive review. We look forward to serving you again soon!

• A

  Amber Wright
  5

  I lost my debit card, and i was told instead of waiting for it to come into the mail, which would take 7-14 buisness days, i could go to the Kapolei or the Hononlulu branch on Aaala St. to get it in person. They were efficient, friendly and most helpful. I was able to walk out with my new card with no problems. Thank you.

  Response from the owner

  We are pleased to hear that you enjoyed your experience. Thank you for taking the time to share a positive review. We look forward to serving you again soon!

• L

  Lilly Chun
  3

  I've been a member since 2006. I love the location, validated parking, friendly staff, and the services they offer. The only thing that I don't like is the technology they use. The mobile deposit feature doesn't work on the app. When I try to register for a new online business account, the email for the temporary password doesn't work immediately. I hope they upgrade their technology soon.

• G

  Greg G
  2

  Open in App Menu Restaurants Home Services More HawaiiUSA Federal Credit Union  48 Reviews Banks & Credit Unions Open • 9:00 am - 5:00 pm Review Call Directions Website PHOTOS +39  RECOMMENDED REVIEWS  Start your review...  Greg G. 143friends 4reviews  A moment ago HawaiiUSA FCU is very difficult to work with. My bad experience had to do with a delinquent payment that ended up on my credit report because I did not get their notice that went out to an old address.   Granted, this is partially my fault fur not upsetting my address,  but that is where I say they are difficult to work with.    There is no way to update your address online.  In fact, you have to email them requesting a form that you have to fill out and mail in.   Furthermore,   While they did not have my mailing address,  they did have my email. There is no reason they couldn't have emailed me notifying me that of the delinquency before they reported it to the credit bureau. I contacted them and asked them for leniency in this matter in light of these circumstances, but they did not care.  I plan to terminate my business with them as soon as possible.

• M

  Mahealani Kahaialii
  2

  I’ve been shopping around for a credit union and HawaiiUSA was reviewed as the best in Hawaii. I heard great things about them and also saw that their numbers were great. I visited the website to do a more detailed research and immediately questioned if they were the best. I was disappointed with its presentation and had no desire to search anymore. I tried again, still disappointed with the website’s presentation but stayed to navigate the website. Let’s just say, it’s been a hassle to look for information I wanted. It’s not impossible but I shouldn’t have to dig for the simplest information too. Invest in creating a user friendly and more appealing website. I’m sure it will give customers and shoppers alike a good experience, as well as, increase your business.

• L

  Lola Lola
  5

  I was so very impressed with Lynell C. and Kasasa C. who helped me set up a different account at the main office. They took time to make sure I understood all that was needed and was very thorough in getting all documents I needed and explained every step. Thank you .