HawaiiUSA Federal Credit Union Kamokila Blvd, Kapolei

HawaiiUSA Federal Credit Union Reviews

• J

  Jade Cabanting
  5

  I work in Customer Service and I always strive to provide the kind of customer service I would like to receive. I wanted to ensure that Naomi Lim knows that she provided awesome customer service. I worked with her on my Personal Loan. She gave me some knowledgeable advice that I can apply and help me financially. Thank you for the great customer service! Keep up the great work!

• k

  king Shark
  1

  Walked in not one person there to greet or help nobody behind the counter cared to acknowledge me sat in the waiting area for 10 minutes for reps to ignore me as they walk by walk up to the counter to get some help and to sit down with someone who didn't even want to sit down with me. And they just give me the run around tell me they cant do nothing and send me out never going back to this location

  Response from the owner

  We are sorry to hear that we fell below your expectations of service at our Kapolei branch. At HawaiiUSA, we pride ourselves on providing the best experience possible to all our members and we value your feedback. If you would like to provide additional details about your experience, please give us a call at 808-534-4300 or share your contact information in a private message.

• R

  Rowena Cox
  5

  Great people and customer service. I've been with them for 20+ years. Got to know some of them, going to Kapolei branch is my preferred location.

• G

  GenKinohi808 Loo
  5

  The Account Representative Cherish is an Awesome employee of the Company. This woman deserves a Raise and highly recommended to see her for any banking/ financial assistance. My rating for Cherish is a 5+ Star. Corporate and Human Resources need to be aware and notified her Excellent Customer Service. ONLY CHERISH Deserves an Awesome Reward and Raise for all she is whole-heartedly doing to increase customer service skills and further the future of the company. We all need winners like her to be the face of this company.

• E

  Emilee Englert
  1

  LOL! They have NO idea what they're doing! We came in for a small car loan, and the lady who was helping us turned her computer around and asked us how to print things/do things on her computer. The people who work here have no personality, don't smile, seem annoyed when communicating with you, and when you say "Hi, how are you?" They just go on with, "What do you need today..." Very disappointed with their service.

• J

  J N
  1

  Was a great financial institution years ago, however I went to the mainland for a few years and left my account dormant with $1000 in it. When I went to retrieve my money, Hawaii USA had charged me over $30 a month for a "returned mail" fee. Apparently instead of changing my address to the one they had been notified of, or contacting me via email or cell phone, they felt it was in their best interest to begin charging my account. I would never do business with them again due to this blatant theft.

• L

  Lote Iese
  5

  I love my bank, so friendly every time I go there, always answers my questions, helps me out, great benefits, I have no complaints 😌

• S

  Sean Tiwanak
  5

  I've been a member for 12 years. Only good experiences for me.

• L

  Lana-Jean Salomon
  5

  Good service, fast, and nice people. Never had a problem😁😁😄😄.

• L

  Lan Thi Nguyen
  4

  Locations & close Kapolei grocery store