Haverhill Bank Merrimack St, Haverhill

Haverhill Bank Reviews

• S

  Sheila Kennedy
  1

  I went to the Rosemont branch with my granddaughter to open a savings account because it was close to home and she could walk there if needed. The manager there needs to get an attitude adjustment. I felt we were a huge inconvenience to his afternoon. His demeanor was condescending at best. I’ve never been treated so shabbily at my bank - TD Bank. He was impatient and abrupt Needless to say we walked out and won’t be going back.

  Response from the owner

  We expect all staff to treat all customers, including potential customers, with respect and superior service; we are sorry to hear this was not your experience and we appreciate that you brought it to our attention. We would appreciate the opportunity to speak with you; please call our Main Office at 978-374-0161 and ask for the Vice President of Branch Administration, thank you.

• d

  doc talk
  1

  If it was possible to give zero Stars I would. As soon as you walk in the door you're treated like a second class citizen. Staff including management was not only unhelpful but downright rude.

• E

  Emily Hall
  1

  Used to pay no atm fees. They changed my bank account type (no notice, only a pop up on my phone that couldn't be read only agreed to) and now I pay fees on top of fees. Leaving this bank asap as there are PLENTY of banks that offer better interest rates and more ATMs in the area so that I'm not FORCED to pay for my own money. Edit : Customer service is terrible, too. Questioned a check from my mother in law a few months ago as being fake and refused to cash it. We've been cashing those checks for years and now it's a problem? I could go on and on...even the call I got about this review was condescending. FYI, reversing an atm fee on the wrong account isn't helpful.

• N

  Niko Kattar
  1

  This is the absolutely worst bank I have ever been to. Their customer service is beyond terrible. When trying to cash a check from this bank mind you they made me wait over 90 minutes in the long to be "put into the system", I've never heard of such a thing to simply cash a check. After waiting all that time they tell me that they are closing and I would have to come back tommorow. As someone who operates a small business I will never accept a Haverhill bank check as a form of payment.

  Response from the owner

  Hi John Doe, we're sorry for the inconvenience. We take pride in providing exceptional service to our customers and appreciate you taking the time to provide feedback about your experience. Can you please send an email to [email protected] with your name and the branch that you visited so that we may have a manager reach out? Thank you.

• p

  paul daniszewski
  1

  Haverhill bank absolutely sucks!!! I would give these guys a a half star if I had the chance!! You can barely buy anything on the internet because of Their stupid security policy! I wanted to buy a Chromebook on the internet ( on the Google store site) and they blocked my card because they considered it a" not secure transaction": they said it was against bank policy to pay for the product because it was " out of state and was over 200 dollars!! I still can't believe this! WHEN I CONTACTED CUSTOMER SERVICE THEY TOLD ME TO CALL THE STORE TO TRY TO MAKE A 50/50 SPLIT!😂. PAY 150 ONE DAY THEN 150 ANOTHER TIME! I AM NOT JOKING😂 I signed up with another bank ( Ally Bank) and they have way better customer service and bought my Chromebook with no problem!! Oh yeah and p.s-- you can't even use Thier crappy debit card abroad because almost every country is banned on Thier list!! DONT SUPPORT HAVERHILL BANK! THEY SUCK!

  Response from the owner

  Hi Paul, We’re very sorry for your experience. We do our best to provide exceptional customer service and we appreciate your feedback. As you can imagine, fraudulent transactions happen daily and we do our best to protect our customers from falling victim to cyber criminals and scams. While we understand that some security measures may be inconvenient, our top priority is providing our customers with a safe and secure banking experience. Again, we thank you for your feedback and apologize for the inconvenience.

• J

  Jen “Jen”
  3

  Ok service. Drive thru set up is not the best ATM should be in a different spot so ppl can access both spend more time then I should waiting for ppl to move forward so I can get to the window and that takes long enough. But good staff so I deal with it for now

  Response from the owner

  Jennifer, thank you for your input. May we ask which location you are referring to, in terms of the ATM placement?

• J

  John Mcintyre
  1

  Worst place 2 do business with direct deposit any other bank lets u get paid 2 day's before the 3rd looking for a better bank that knows how to treat ppl right

• T

  Tracy Benedetti
  4

  Very polite and easy to talk to