Happy State Bank S Austin Ave, Tulia

Happy State Bank Reviews

• J

  Justin McBride
  1

  I stuck with them when Happy State bought out my original bank. Now Happy State is being bought out by another bank. I have not been able to access my account for over a week and nobody seems to care. I have tried calling customer service and the local branch countless times only to get a busy signal. I was told that the email I sent to customer service was forwarded to the local branch, but I've been waiting four days for a reply. I highly recommend banking anywhere else. *Edit* In response to Happy State Bank's generic copied and pasted reply: your empty apology does nothing to address my issues. In fact this pseudo-apology only served to reinforce my decision to take my business elsewhere. I have already emailed customer service to no avail, which you would have known if anybody actually bothered to read my review. Also, what does gratitude have to do with anything? I don't want gratitude, I want to be able to access the services that were offered when I opened my account.

  Response from the owner

  Happy State Bank, a division of Centennial Bank, strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Happy State Bank. Feel free to contact us with any further concerns at https://www.happybank.com/about/contact.