Hanscom Federal Credit Union McLean

Hanscom Federal Credit Union Reviews

• P

  Pamela Perry
  5

  Liane M. and the team made my experience with the mortgage department an ease. She was always happy and great to talk too. I have banked with HFCU for decades and appreciate your service. Thank you Liane M. and the rest of the team for the wonderful experience.

• J

  JMH
  5

  I was shocked to see the low rating and as a long term member i had to express my experience I have been banking at HFCU (formerly Mitre Federal Credit Union) for the last 23 years. Deborah (no longer there) and Anita have been my single point of contacts and i've always have received exceptional service. They have processed at least six auto loans for me, a couple personal loans and countless other transactions. However, with the emergence of online banking, i rarely visit the bank in person - which is a shame because I looked forward to seeing them.

• W

  Walid Hachemi
  1

  I have never received such mediocre service at any financial institution. From the first day I was told lies on every product I inquired on. Annita is by far the rudest person I have dealt with in a long time. She has been lying to me for over 6 months and has been holding my vehicle title hostage for no reason. I implore you not to do business with these dishonest people, you will regret it.

  Response from the owner

  Hello Walid. We elevated your comments to our senior team. A member of our senior team has attempted to reach you by phone and email. If you have any further questions, please contact her directly.

• N

  Nicole Herring
  5

  We had a wonderful experience dealing with Abian for a variety of services at Hanscom. She was polite, well organized, and always kind and responsive to any questions. In addition, Hansom offered better rates than available at other places. Working with Abian and Hanscom has been a pleasure.

• G

  Gabriela Syska
  5

  Abian is wonderful. She is quick to respond, happy to take a call and always ready to make sure you are comfortable with your understanding of your accounts. I felt that the direction I took with them was under good advisement.

• R

  Richard Perkinson
  5

  I have had the most wonderful service from the staff. They are incredibly personable, helpful, and always 2 steps ahead. They provide sound advice. I have been with the credit union since 1999.

  Response from the owner

  We're so happy to have you as a member, Richard. Thank you for your kind words. We will share them with the team!

• A

  Ashley Jason
  1

  Never have I had the displeasure of a more inconvenient institution. They are stuck in the dark ages, dont care about their members, and are horrendous to work with. Closing my account after 15 years with them.

• M

  MedExpert
  2

  Now I realize why this place has such a low rating. It’s all about the rude staff; Staff with attitude. At least the one that I dealt with was so unfriendly. Her name is Abian. Try to avoid receiving services from her.

  Response from the owner

  Hi Benito, we sincerely apologize for the way you were treated. Our goal is member satisfaction and we do not condone rude behavior from our staff. We have communicated with this staff member and are working with them to ensure this behavior does not happen again. Thank you for letting us know about this issue.

• J

  Johnny Duke
  1

  The mortgage department is horrible. They are unresponsive and don't follow through with customers. They also don't even know their own policies.

  Response from the owner

  We were sorry to read this review and immediately launched an investigation. Unfortunately, we could not find any incident within the credit union that reflects the information in this post. We encourage you to call us at 800-656-4328 to discuss further, as we would very much like to learn more about your experience.

• M

  Marshai & DeAnthony Heart
  5

  Annita and team are amazing to work with and have always provided the highest levels of customer service. Thanks HFCU!