Hancock Whitney Bank Rangeline Service Rd, Mobile

Hancock Whitney Bank Reviews

• Z

  Zsakira
  1

  I went to this bank to cash a check on March 2,2019 and I wasn't able to cash my check until a week later on March 11, 2019.The teller processed my check before verifying with my school first and because my school was out for springbreak, she was not able to verify the check. Instead of giving me my money. She gave me the check back and said "I can't process thid." I told her that "I can't cash this check anywhere else now. Because you stamped the bank of the check. Can I speak to the branch manager?" She decides to snatch the check out of my hand and scribble out the processing stamp ,that she made on the back on the check and gives me her number and her first name (not her last name) and told me that if I go cash my check at another bank, I can give the bank her name and number to call and verify what she did. I called my mom to tell her what happened. Once my mother came in ,all of a sudden, she shows us where the branch manager is... Finally, we talk to the branch manager, thinking that she would have fixed the issue. (At least get the teller to apologize. But nope.) Instead, the branch manager tried to justify what the teller did. Saying it is "procedure." How is it procedure to process a huge amount of money without verifying it first... When I asked her "wasn't she supposed to verify the check. Before process it." The branch manager said "yes" and she still tried to justify what the teller did. And told us if we go somewhere else to cash the check. We can get them to call Hancock Whitney Bank and they will verify what happened. No one is going to call to another bank to verify a check that was already processed at another location. I don't know why she told that lie. We left the location without nothing resolved. So, then we had to go place to place with a check that was already processed and had a scribble mark on the back. And she wrote on the front of the check.. Which didn't make any sense. Because it was a check that had a watermark on it. So you can't do too many things to the check. It will make the check invalid. Long story short, even when I came back to Handcock after my school was off from springbreak. I had to go to the same teller because she was the only person (besides the branch manager) who knew about the situation and SHE WAS THE ONE WHO MESSED UP. I was thinking about becoming a member here. But they missed out on that money. Because the customer service here is ridiculous.

  Response from the owner

  Thank you so much for your feedback. I have passed this information on to the manager of that financial center. We are very sorry that we fell short of your expectations and we hope to serve you better next time.

• R

  Rachelle Storer
  5

  Love banking here. .. They always remember our names