Guardian Credit Union Gilmer Ave, Tallassee

Guardian Credit Union Reviews

• W

  Wes Harrell
  1

  Whatever you do, do not do business with Guardian Credit Union. I got my car loan through them and after sending in a check with my last coupon I called to be sure everything was paid in full. They didn’t call back for a month (During which time we tried calling several times.) and then they reported a missed payment on my credit. It impacted my mortgage rate and my next car loan. I received an apology letter and a promise that they would fix it, which they never did. Guardian has been negligent and incompetent business in my dealings with them. I see their responses to negative reviews and see right through it. Talk is cheap with them. Take your business else where.

  Response from the owner

  Thank you for reaching out, Wes. We would like to apologize for your experience not being up to Guardian standards, and would like to speak with you further about this situation. Please feel free to reach out to us at 334-244-9999, or visit our Tallassee location to speak with one of our team members. We will be happy to learn how we can remedy this. Thank you, and have a great day.

• c

  claude travis
  5

  Friendly and cheerful personalities. Makes every financial experience easy, understandable, and worthwhile. The teamwork is INCREDIBLE and AMAZING. Makes your life a lot easier. It's truly "WHERE YOU BELONG." BIG THANKS to Tallassee branch: Amanda, Jennie, Whitney, Amber, Tammy and Mrs. Leona

• K

  Kai Stevens
  1

  Whatever you do, do NOT go here to get a loan. We sent our information on September 30, 2020, they ran our credit (thanks for the hard inquiry, by the way), and we never received a call back from April, by Friday, October 9, 2020. Yesterday, we called three times, when we finally got through to someone, we sat on hold for 45 minutes and then were told we would be listed as “high importance” and they would make sure we would receive a call back from April. We NEVER received a call! So, we went to Max Credit Union and within 45 minutes (yes, you read that right - 45 minutes) we had a loan!! I am more upset at the fact that April ran our credit and yet, she never once called us and went completely MIA. If you are not going to call us back then how about you give us the decency to not run our credit!! Someone in management needs to look into this employee. There is no excuse for this!!

  Response from the owner

  Thank you for reaching out, Kai. We apologize that your experience was not up to Guardian standards and would be happy to speak with you further about this. Please feel free to reach out to us during regular business hours at 334-244-9999 to speak with a Guardian Representative on how we can better your experience.

• S

  Steve Cox
  2

  At the Tallassee branch there one helpful and friendly person. All the rest are just rule repeaters. I changed to the CU because they offer reasonable interest. Tonight I opened my account to find some new bizarre charge. Once again I will call them on Monday. If I were you I would continue to bank somewhere else and save some itritation.

  Response from the owner

  Steve, we are sorry your experience with our Tallassee branch has not been up to Guardian standards, and we would love to talk with you about this. Please reach out to us at 334-244-9999 so we can discuss further. Thank you.

• D

  Dalton Maddox
  1

  Good luck getting anyone on the phone, this place is a joke for a loan. not even the tellers will pick up the phone and the only phone number they give you is the answering service. which is useless. they don't like communicating at all. through phone call, email, text etc. terrible customer service

  Response from the owner

  Thank you for reaching out about your experience with our team, Dalton. We apologize that it has not been up to Guardian standards and would like to be able to remedy this. Please feel free to reach out to us at 334-244-9999 or visit your local branch to speak with one of our loan officers or another team member about your account. Thank you, and have a great day.

• B

  BigPhil785
  1

  I'm not sure why this place offers a "credit rebuilder" loan... Apparently you have to have pretty decent credit to get it. Applied for one WITH a cosigner and still denied. I've heard that this bank would help people where other banks wouldn't, but apparently not. Thanks for nothing

• J

  Jeff Hammonds
  5

  Love his location. These ladies know what they are doing. Thanks for helping me get my Ducati! Everybody just do yourself the favor and check here first for any of your loan needs.

  Response from the owner

  Truly our pleasure to help our members, thank you for choosing Guardian!

• T

  T Newton
  1

  Well after being on the phone for several hours this morning to get the information to go to the bank that is closed during this stressful situation the find out all the time I wasted on something that makes no sense could not stop payment because they said it came from my debit card instead of my account but it all comes from my account so I was overdrawn here I am a single mom and the girl at the window could care less and again I had already talked to Geico then someone at guardian had Geico fax them something several several hours wasted SMH after I was told over the phone to get letter faxed & it would be taken care ugh just what I needed in this already hard time

  Response from the owner

  Thank you for reaching out. We are sorry to hear about your experience and would enjoy the opportunity to speak about this further so we may do what we can to improve our service where needed. Please feel free to reach out to us at 334-244-9999 to speak with a Guardian Representative about your experience and what we can do to make things right. Thank you for understanding as we work to serve all of our members in this trying time.

• H

  Holley Stephenson
  5

  This is a very awesome branch and all the staff members are very helpful. Amanda is awesome and always goes the extra mile to help!

  Response from the owner

  Thank you for reaching out, Holley! We are glad Amanda and our Tallassee team are always there and able to help you. Thank you for allowing us to serve you!

• s

  susan mcghar
  5

  Thank you for helping us with our loan .Whitney is great.