Guardian Credit Union Eastdale Cir, Montgomery

Guardian Credit Union Reviews

• M

  MegaKittyRawr
  1

  On vacation right now and you a-holes deactivated both my cards for fraud and now I'm stuck in Atlanta with no money. I'll be closing my account with you as soon as you open on Monday.

  Response from the owner

  Hello, and thank you for reaching out. We apologize that you are having difficulty with your account and would like to help remedy this situation. Please feel free to reach out to us at 334-244-9999 to speak with one of our team members about using your card in other locations, as well as about Card Controls. Our Fraud Center works to protect you and your accounts while you are traveling. Our Mobile App offers Card Control features to set when you are traveling to other states or countries to prevent both fraud and freezing your account due to potential fraud: http://bit.ly/GuardianDigitalSolutions. Thank you for allowing us to serve you, and again, we apologize for any inconvenience.

• C

  Cyn Alluré
  5

  Omg where do I first start? From the time I opened the door everyone was so friendly and then I met Candace who would be assisting me with the refinancing of my car loan. CANDACE is the GOAT!!!!!!!! She was so knowledgeable and through. I will never go anywhere else besides GCU unless Candace leaves one day I’m forever stuck with her she’s the best. She was able to get my current rate cut in 1/2 lowering my car payments! Candace Bartee….a hellava woman I tell ya

• B

  Brittney
  1

  the most horrible banking experience I’ve ever experienced. Will never bank with guardian ever again!

  Response from the owner

  Brittney, we are so sorry your experience was not up to Guardian standards. Please reach out to us at 334-244-9999 so we can discuss this further and hopefully help remedy this situation. Again, we apologize and hope to speak with you soon. Thank you and have a great day.

• L

  Latasha Hunter
  1

  They need zero stars. My husband is a disabled veteran from the Navy and Army. We have been with Guardian for over 15 years. They use to be like family to us and they really seemed like Guardian angels from Heaven. But Jesus bless these people in charge now. They so heartless and cold. But thank you Father in Heaven that you are in charged and always have us covered. But if you want to deal with a bank who is all about the bottom line and cares nothing about there members then Guardian is the bank for you. As for me in these last days I think I will be safer putting my money in a hole in my parents back yard. But we praying for all the people who have to work and deal with these heartless corporations/companies.

  Response from the owner

  Thank you for reaching out, Latasha. We're sorry to hear your experience did not meet expectations. We would love the opportunity to speak with you further and do what we can to make things right. Please reach out to us directly at 334-244-9999 and ask for Eric Harrell. We look forward to connecting with you.

• H

  Hood Rich
  1

  Unethical practices. Their online banking is a joke. I'm always checking my account to make sure I have money but out of the blue I'm always overdrawn and being charged a fee for them covering charges. some transactions post immediately and some transactions take days to post and its done on purpose to confuse and keep you paying overdraft fees. For instance. if you make multiple small purchases then a big purchase, the big purchase will post first so you will continue to spend money you THINK is in the account only for it to post days later and have you overdrawn by hundreds. I have green dot prepaid card that only shows actual funds I have but a full fledged credit union cant do this? on top of that there is no conveniences at this bank. You have to fill out a slip to deposit funds, long lines, nonchalant bank tellers... the mobile app is missing a bunch of features you can only get by going on to a computer what's the point? what is this CU good for? I am currently searching for better options will be closing this account asap

  Response from the owner

  Thank you for reaching out; we would love to help you with your account. Please reach out to us at 334-244-9999 to speak with our service center, and one of our experts will be happy to assist you.

• S

  Staci Kelly
  1

  This branch is so undeserving of one star - should have the option to gauge an actual% satisfaction rating which in my case would be a negative number! Very rude tellers who follow inconsistent policies and procedures. my situation was escalated to the manger level which was unresolved since she didn’t take the time to research my account and find the information needed to make a simple Deposit. I had to jump through hoops and returned multiple times to get resolved which Results was exactly what I told them on the first visit that they wouldn’t research and since COVID I couldn’t go in. They don’t follow through with appointments or call to confirm appointment and if you leave message for loan officer to return call it doesn’t happen. Using the only # available goes through the call center so should you have a question or need help don’t waste your time because they don’t return phone calls or follow through with appointments.

  Response from the owner

  Thank you for reaching out, Staci. We are so sorry to hear about your experience and would enjoy the opportunity to discuss it further so that we may do what we can to improve our service where needed and make things right. A member operations manager will be reaching out soon. We appreciate your understanding as we work to serve all of our members in particularly trying times for everyone. We hope the direct line (334-819-7539) will be helpful for reaching the branch directly in the future. Again, thank you for understanding and we look forward to serving you.

• B

  Butch Mann
  5

  Today I had the pleasure of conducting business with Ms Candace Bartee at the Eastdale branch location, (for myself and my husband). Ms Bartee was professional, knowledgeable, and efficient....but her greatest asset was the amazing customer service she provided. In addition to expertly taking care of my business request, she provided a comfortable environment and enjoyable conversation. She is an asset to Guardian Credit Union, (as an organization), and the members. Many Thanks! L K Mann.

  Response from the owner

  Thank you for reaching out! We are so happy you had a great experience with Candace, and thank you for allowing us to serve you.

• K

  Kevin Allen
  4

  Great bank to have a account no photos at this time

  Response from the owner

  Thank you for allowing us to serve you, Kevin!

• K

  Katherine Cone
  1

  Absolutely terrible. I waited in line in the Drive thru for 40 minutes and there were only 5 cars in front of me. This is unacceptable customer service. The symitar system GCU runs off of is a very simple and quick software to use as I use it where I work. This particular day was no different than any other while waiting in line. I have consistently had bad service here and no sense of urgency by any associate at this location ever. Do better.

  Response from the owner

  Thank you for reaching out, Katherine. We would like to apologize for your experience not being up to Guardian standards, and appreciate your feedback so our team can continue to improve. Please feel free to reach out to us, or visit the branch to speak with one of our team members so we can remedy this situation. Thank you, and have a great day.

• S

  Shaberta Smith
  5

  I love Guardian!!! They always are happy and friendly. I love the fact the bankers speak to you using your name and will go out of their way to help you. They also help you with getting the type of accounr that best fits your financial needs. I couldn't ask for more with a bank. They make me know and feel that my finances are safe and secure here. Thanks Guardian!!!!!