GTE Financial Credit Union E Bloomingdale Ave, Brandon

GTE Financial Credit Union Reviews

• N

  Non Yo
  1

  Overall the worst bank ever! I have been with this credit union for 8years! They started this new thing where they charge a monthly fee if you are not making $500 or more. They don't care about their members any more! I am closing my account and making sure my friends and family stay away! They are money hungry and i never liked how they limit you on transactions per month when it is YOUR own money. STAY AWAY! go to another credit union you will be happier!

• T

  Tom Vreeland
  5

  Very happy I became part of the credit union. Gustavo was amazing and gave me the besr service posible.

  Response from the owner

  Thank you, Tom! We are so happy to hear that you have been enjoying GTE Financial. We value your feedback!

• D

  DKN EO
  5

  I've been banking with GTE for several years and they have been good to me throughout my experiences with them. Checks have always deposited quickly, they have been helpful, getting a loan from them was a good experience, and overall I have not had issues that were unreasonable. Getting a hold of a customer service representative was not that difficult(everyone uses automated systems now, but getting someone wasn't difficult). There aren't a bunch of hidden fees that they nail you on like Bank of America and some other banks do. GTE has been helpful and with some of these other people who are posting reviews, it seems that the issues lie with them and not the bank(even though it is understandable to have a bad experience time to time with anything).

• L

  L E
  1

  You will never wait less than 45 minutes to do anything. The manager Chantale is the most rude and condescending individual I have ever come in contact with and lacks even basic customer service skills. I will start driving over to the S. Dale Mabry Branch to take care of anything just to avoid this branch.

• A

  AH Esk
  5

  I love this bank. Maybe the branch is busy and I have to wait if I go there during the weekends, but to be honest I do not need to go there. I manage everything online. The service is great, and the offers are fantastic. you cannot find the service and offers of the bank in any other banks, I had two more checking accounts in two other banks and I had to close one of the because of the new policy (having minimum $500 per month as direct deposit) Definitely I recommend the bank

• R

  Rogzeanmi Garcia
  5

  Thankful for people like Gus who take the time to explain with patience and help understand all my options when it comes to finances, I always come to this location hoping to find him.

  Response from the owner

  We are so happy to hear that you were well taken care of on your recent GTE Financial visit. Thank you for sharing!

• M

  Maria Llanes
  5

  Chantel was so quick & thorough with helping me open a new account!

  Response from the owner

  Maria, thank you for leaving this positive review, we appreciate you!

• S

  S T
  1

  Want to wait in a long line for a wall ATM? Even once you're there then you have to wait for a human to appear on the screen sometimes taking multiple minutes. This is by far the worst customer service experience of any bank I've ever used in my life. Go to complain about it? They say it's been that way for 3 years, many people complain and they don't care.

• S

  Selena Romero
  1

  Im very disappointed in the treatment i just recieved . I had called to talk to them about an issue pretaining to my car , and the Employee was very dry and you could tell ( it wasnt even being neutrel just straight up rude ) since i didnt have my member number on hand , it just made it worse . instead of telling me if i needed it for the phone call that was i being transferred to which she literelly put me on hold( and didnt tell me i was being transferred until 2 seconds before putting me on hold ),on top of that shes didnt even say thank you for calling or anything ( ive had prior phone calls with her before and same thing , like she told me the Last time "if we arent talking about money , we arent on the same page " .. I get it its a credit union but since when did money become more important than the members situation(s) or loyalty towards them .

• A

  AK Higgins
  1

  If I could give zero stars, I would. I had a banking error where two payments, my car payment and my rent, were deducted twice. Overdrafted my account over $900 and charged NSF fees. I called customer service and was told to go to the branch to dispute the charges by filling out a form. I went to the branch and was told there was nothing they could do for me on a Saturday, but to go to a branch on Monday and speak with the fraud department. Then she said no, they would probably just refer me back to the vendors themselves; I would need to call them and ask them for a refund. I told her that I had been a member for FIVE YEARS and felt like I haven't been treated with respect; that I might not be their biggest account, but I have been loyal and that after this is cleared up I will no longer use them. She thanked me and said have a nice day. I believe in credit unions and not banks, just not this one.

  Response from the owner

  Hi, We are so sorry to hear you had this experience with us. Please email us at [email protected] and we will escalate this for you. We are here to help, our members are our number one priority!