GSB | Guilford Savings Bank N Main St, Branford

GSB | Guilford Savings Bank Reviews

• K

  Kevin Naimoli
  1

  I was excited to work with GSB to refinance my duplex this past year. Unfortunately, due to circumstances unresolvable according to GSB the application was mutually cancelled. I had already paid for the application fee and appraisal. I politely asked for the application fee to be reimbursed since our business didn't work out. I have since been ghosted for a month. It is truly unfortunate, I had such high aspirations too.

  Response from the owner

  Kevin, we are so sorry to hear that you were unhappy with your experience! Please know that we make every effort to ensure we deliver quality service, striving to exceed expectations. Please expect a call from a senior manager of that department, Alex Sulpasso within the next two days. If for some reason he is unable to contact you, please call the bank directly. We welcome all feedback, good and bad so we may continue to improve. Best, Renee Pallenberg

• C

  Chris Garrity
  5

  I have been a member of this bank since i opened my first account at 16y/o (5 years ago). Every single visit i have made to this bank has reinforced my reasoning for remaining a member. The staff were always willing to help, understanding, and very informative. Many even remembered who i was, and went out of their way to make sure that my problems/requests were resolved. I can't give less than 5 stars for the amazing service i received at this small/local bank. The only cons i would have are not related to this business specifically, but rather issues faced by small business banks. I work nights so sleeping during the day makes it hard for me to stop by during open hours (which are limited). And the atm withdrawal limit does mean i suffer some inconvenience when i want to pay in cash. However, i am more than willing to deal with these insignificant issues as long as i live in New Haven county.

• B

  Ben Clorite
  1

  Terrible customer service (especially upper management) and an ATM that for months has struggled with deposits but has yet to be serviced or replaced. This is the worst GSB branch by a factor of ten. Save yourself the trouble and bank with a different GSB location.

• M

  Malou Carreras
  5

  I've been banking with GSB Branford for a long time now and they are the BEST!

• j

  julie mott
  5

  Very friendly and very nice people been going there for years and they are always willing to help.