GreenState Credit Union Edgewood Rd, Cedar Rapids

GreenState Credit Union Reviews

• A

  Amal Alyassiri
  5

  Walked in with some questions and not sure which way to go, walked out super confident and knew exactly what my next step would be. Working with Catrina was an absolute pleasure. She made the whole process so easy to understand and did everything in a timely manner. I’m super impressed with her work and am looking forward to doing business in the future!

  Response from the owner

  Thanks for the great feedback, Amal! This is what we always strive for with all our member experiences. We can't wait to welcome you back on your next visit.

• T

  Tom Wolfe
  5

  I just want to take a few minutes to give a shout out to Jennyifer S., Kaitlynn S., Mckayla, Kaitelynn R., Matt. When ever i come in these fine folks always make me feel welcome and are able to help me out with any banking needs. I always leave smiling or laughing. They are such a great group of people. i would not do my banking any other place.They are a credit to Greenstate Credit Union, they make me feel very special.

  Response from the owner

  We appreciate these kind words, Tom. The entire team loves helping our members like you every day! Thank you for your membership in GreenState.

• s

  stephanie wagner
  1

  Horrible experience!! This place CHARGES YOU $10 TO CASH A CHECK WRITTEN BY THEIR OWN MEMBERS. WHAT A RACKET- THE BETTER BUSINESS BUREAU SHOULD INVESTIGATE CHARGING MEMBERS TO BELONG AND THRN CHARGING PEOPLE $10 TO CASH A CHECK THEY WRITE OF THEIR OWN MONEY!! SMH!! DISHONEST AND COMPLETELY RIPPING PEOPLE OFF

  Response from the owner

  Hi Stephanie, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you were unhappy with our non-member check cashing fee. If you'd like to avoid this fee in the future you could open a free account with us to make you a member or you could deposit/cash this at the Financial Institution you choose to do your business with. If you have any questions or concerns please give us a call at 319-339-1000. Thank you!

• L

  Leslie Caton Frey
  4

  Edit: The branch manager did make things right, and I'm changing my rating from 1 to 4 stars since this was the only negative experience we've had with them for years. My husband and I had been enthusiastically recommending Green State for the several years until today. My husband went in to dispute overdrafts due to issues with online banking and the manager, Matt Carpenter, was extremely rude. He implied my husband was lying ("If, in fact, you actually did try to check your account" with a sarcastic tone when their own site says they've been having trouble), belittled him for not keeping a "paper register" because online isn't reliable and then asking, "Do you expect us to just give away money?" and more. If they couldn't do anything, fine, but Matt Carpenter's behavior was humiliating and unnecessary in an already annoying situation.

  Response from the owner

  Hi Leslie, Thank you for sharing this candid feedback about your husbands recent experience. It is never our intention to be rude in anyway to our members and for that we sincerely apologize. We'd like to hear more about this situation so we can help make things right. So, if you or your husband is able, please give our Vice President/Regional Branch Manager, Lisa Fitzpatrick, a call at 319-730-3231 or email at [email protected]. Thank you, we look forward to hearing from you soon.

• B

  Brianna Anderson
  1

  During covid, I understand staffing issues, however I do not understand why there are so many errors on our paperwork and issues contacting our loan officer when we are trying to close on our home in two weeks. We are first time home buyers and they offer no first time home buyer grant assistance. The lender we are in contact with is not very helpful and keeps getting information wrong, like our down payment. He keeps saying it is 3% when we had never stated this. Even on our loan application, we had literally never said 3% anywhere. He also keeps stating the wrong sale price of the home in our paperwork, even though our realtor had sent him the correct information multiple times. At this point it is very concerning to my husband and I that our closing date might be pushed back. This would be highly inconvenient to us as we will not have a home for who knows how long, since our current lease ends this month. If you are a first time home buyer looking for a financial institution to work with, I highly recomend doing research on other lenders in the area, as Green State will do very little to help you. We did not look into things well enough and are now in a bind in which we have to use them, since switching lenders at this point would require our closing date to be even later. We are not impressed with the services we have recieved and would recomend finding a lender who does more for first time home buyers, rather than being focused on their bottom line.

  Response from the owner

  Hello Brianna, Thank you for taking the time to leave us a review and candid feedback. We are very sorry to hear your home buying experience has not been up to the standard we expect. Unfortunately, we were unable to locate a Brianna Parks in our mortgage database so we are not able to comment on the specifics of your situation. However, we'd be happy to research your situation further and see how we can make things right. Please contact our Mortgage Relationship Manager, Jodi Booth, by phone at (319) 248-7183 or by email at [email protected]. Thank you, we look forward to hearing from you soon.

• S

  Steve Morris
  5

  We only just started an account but am thoroughly impressed! Mike was a great help, guiding us through all our options... taking into consideration our current financial situation, suggesting services that make sense and telling us why others won't work. He truly wanted to present us with only the options that save us money and not just selling us on something we don't need! Very good personal service! Even before we visited the branch, I chatted online with a representative who was very courteous and helpful. The products and services are very comparable to those of larger banks but with a personal touch. Very happy so far!

  Response from the owner

  Hi Steve, We are so pleased that you had a great experience opening your account with Mike and that you took the time to tell us about it. We appreciate the post and thank you for your membership!

• 1

  1 crazy game hunter
  4

  Don't have any real complaints however our credit card keeps on getting compromised but the credit union always makes it right but it seems a little weird that constantly being compromised from this location and not other banks that we have cards with.

  Response from the owner

  Thank you for the review and feedback. We're sorry to hear you've had issues with your card being compromised recently and we'd be happy to look into this with you if you could please give us a call at 319-339-1000. Thank you for your membership and support.

• G

  Grace Daugherty
  5

  I've always been with UICCU, had wonderful experiences with every staff member, and never considered using another bank. Today I went and found I was making my last car payment! I wish I could remember my teller's name, but she congratulated me several times and seemed genuinely excited for me. To go in for a normal payment and then to be treated with such kindness was truly a blessing. She made my day and I'm almost bummed to not have a reason to visit once a month anymore! First time at this UICCU and this specific employee is why I will make this my bank location. Service=unmatched

  Response from the owner

  Hi Grace, Thanks for taking the time to share your opinion about UICCU. We take pride in giving outstanding service to every member and we're overjoyed to receive your compliments and appreciation. We look forward to serving you in the future.

• T

  Tony Ortiz
  1

  They blatantly stole $420 from my savings, and when I went in to see what happened, they told me I wasn’t getting that back when they admitted to taking it. Seriously don’t bank here it’s a scam. Edit: I went to the bank so you could hear me, and you disrespected me. If I were to call or email, I would just be disrespected again.

  Response from the owner

  Hi Tony, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you are unhappy with the status of your account. For assistance please contact our Account Resolutions team at (800) 446-3719 or [email protected]. Thank you, we look forward to hearing from you soon.

• m

  makenzie mcmullen
  4

  Overall great credit union. The only thing keeping it at 4 stars is the coinstar machine. Collins and usbank both have change machines and do Not charge 10% to turn in change. Seems a little silly. We were in last Monday and were charged the 10% on my sons piggy bank change

  Response from the owner

  Hi Makenzie, Thank you for the review and feedback. We greatly value your membership and want to let you know the 10% CoinStar fee is only applied for non-members. So if you have an account with GreenState that fee is not applied.