Greater Texas Credit Union Airport Blvd, Austin

Greater Texas Credit Union Reviews

• J

  Jeff Magown
  1

  Terrible credit union. The website and phone service would be bad in 1998, almost impossible to get a person to help. They seem to make it intentionally hard to pay your loan payment, which is really fun!

  Response from the owner

  We apologize that the experience didn’t meet your expectations. We would like to learn more about your experience so we can address your concerns. Please provide additional detail by visiting our Member Feedback Form at https://www.gtfcu.org/member-feedback

• W

  Willie Moreno
  4

  serving my family member in the Rio Grande Valle ; the Member to Member transactions makes it easy to assist in University financial needs. sincerely

  Response from the owner

  We're delighted to hear this. Thank you for your review, Willie!

• C

  Chanel Thibodeaux
  1

  This credit Union is no good. The “programs” they have to offer to “help” are not really to help. Have perfect credit when joining 🙄

  Response from the owner

  Hi Chanel, we are sorry to hear you have had a difficult experience with us. Please share your feedback with our management team at https://www.gtfcu.org/member-feedback

• M

  Matt Parsons
  2

  Charged me to cash a check from their member despite the fact that I’m a member of 2 national co-op CU’s. Also took literally 10x as long as it should have. SMH Edit: In response to GTFCU’s reply: Perhaps this could have been waived after y’all had wasted 30-40min if my Saturday. Better yet- why wasn’t I invited to become a member to avoid the fee? You get to pretend you have 10x as much money as you actually hold and profit upon lending the money you invent. Charging for cashing a check written by one of your members is simply greedy NONSENSE and thinking there’s any reasonable justification for it or playing the ‘just doing my job’ card is grotesquely robotic. FOR SHAME!

  Response from the owner

  As a non member of the credit union we do charge to a non member check cashing fee.

• P

  Pavel D
  1

  If you say you're open until 1pm, the doors should be open if the time on your parking lot is showing 12:32. Being open as scheduled is a relatively easy thing to be reliable at.

  Response from the owner

  Thank you, Pavel, for your review. We apologize for the inconvenience and take things like this seriously. Our drive - thru is opened on Saturdays 9 am - 1 pm, you are correct. We will address this issue for improvement.

• C

  Carla Mitchell
  5

  I have used this credit union over 25 years and used many of their services. They are always fast, convenient, friendly and nice!

  Response from the owner

  Thank you so much for your review, Carla! We are grateful for your many years of membership with us. We're glad to hear our team is always able to provide you with a greater banking experience!

• M

  Maria Morales
  3

  I try to call a specific branch, and keep getting a different. The different branch numbers are not listed. I want to speak with a specific branch and keep getting placed on hold or they hang up. **When ;you call the main number, there are no instructions to enter an extension, and by the way they cut the call on me**

  Response from the owner

  Hi Maria! Our phone number is for our member contact representatives, and all of our representatives are trained and knowledgeable about all of our products and services. This allows our team in our branches the ability to invest further in the experience with members that are visiting the branch. If you were speaking with a specific team member about a banking need, they can be reached at their extension. Reach out to us at [email protected] if you continue to experience issues with getting in touch with our team!

• A

  Angela Lofton
  4

  Greater Texas Federal credit Union has a friendly staff.. Uziel always has a smile every time I come in.. Sometimes a smile is all you need to make your day 😊

  Response from the owner

  We couldn't agree more, Angela! We're so glad to hear Uziel has been able to provide you with a greater banking experience!

• t

  takahashi kenjii
  1

  People at this credit union give you a rude attitude,they always look like they don't want to help.dont waste your time coming here

  Response from the owner

  We are so sorry to hear that you have had a negative experience with us. Please leave your feedback for our management team at https://www.gtfcu.org/member-feedback

• R

  Ricky Bell
  5

  Great people very understanding and will make sure all issues are fixed💪

  Response from the owner

  We're delighted to hear this. Thank you, Rick!