Greater Texas Credit Union Kyle Centre Dr, Kyle

Greater Texas Credit Union Reviews

• V

  Verona Gomez
  1

  You have my driver's license and my bank account number and my bank is a shared bank. You don't need the last four digits of my social security number for anything. It's my money I'm taking out of bank account. Stop asking customers for the last four digits of their social security number. I don't want hear a corporate story saying it's for security reasons. You have my drivers license number and my phone number enough is enough.

  Response from the owner

  Hi Verona, Thank you for your feedback. We are required by our shared branching co-op to verify your identity using several of the means you have mentioned. We are unable to verify your identity using only your drivers license and phone number.

• c

  christine constable
  5

  This is the greatest credit union I have ever been a member of. All the staff are very friendly and helpful they will go out of their way to help you especially Christina.

  Response from the owner

  Thank you so much for your review, Christine! We are grateful for the opportunity to serve as your credit union.

• R

  Randall Beaubouef
  5

  The staff at the Kyle Greater Texas Credit Union have been very courteous and helpful every time I’ve submitted a transaction there …I won’t bank anywhere else. Randall Beaubouef

  Response from the owner

  Thank you so much for taking the time to review us, Randall! We are honored to have the opportunity to serve as your credit union.

• S

  Sally R. Garcia
  5

  Christina Gonzales is my personal banker at this location and love her personal and professional attention for all my needs at this bank location. Christina goes above and beyond to help me in any problems I have with my account. I'm not a Kyle resident and have to contact her for whatever is going on with my account and she does her best to correct the problem. Thank you Christina for always being ready and able to accomplish your job and my needs. Sally

  Response from the owner

  Thank you so much for your review, Sally! We are delighted to hear that Christina is able to provide you with a greater banking experience.

• C

  Clinton Lawley
  5

  Always prompt, professional and courteous service from the Kyle- GTFCU branch.

  Response from the owner

  Thank you so much for your review, Clinton!

• D

  Dawn Barnett
  5

  Sandra is a HUGE asset to Greater Texas Federal Credit Union! I look forward to seeing her every time I come through!

  Response from the owner

  Thank you so much for taking the time to leave a review, Dawn! We are grateful for the opportunity to serve as your credit union, and will be sure to pass your kind thoughts along to Sandra.

• E

  Eduardo Perez
  3

  Nobody answer the phones in the loan department. More than 15 minutes waiting on the phone and no answer.

  Response from the owner

  Hi Eduardo, we are sorry to hear that you are experiencing difficulties reaching our loan department. We are experiencing higher than average call volumes, which may lead to increased wait times. We appreciate your patience. We encourage you to leave your feedback for our management team at https://www.gtfcu.org/member-feedback

• M

  Martha Bell
  5

  Friendly people, always helpful. Small branch, so there is almost NO waiting in line!

  Response from the owner

  Thank you so much for your kind words, Martha! We work hard to ensure we can always provide our members with a greater banking experience.

• a

  a c
  1

  this place is a joke, takes hours before you can speak to anyone. don"t recommend this place.

  Response from the owner

  We apologize that the experience didn’t meet your expectations. We would like to learn more about your experience so we can address your concerns. Please provide additional detail by visiting our Member Feedback Form at https://www.gtfcu.org/member-feedback

• J

  Joshua Bieter
  1

  Can't ever get a hold of someone on the phone + the app is difficult to use

  Response from the owner

  Hello Joshua, we are sorry to hear you've had difficulties getting in touch with us and using our mobile app. Please send your feedback to https://www.gtfcu.org/member-feedback so that our management team can address your concerns.