Great Western Bank E Southridge Rd, Marshalltown

Great Western Bank Reviews

• D

  Derion Grandstaff
  1

  I liked great western better at least they were open Saturdays and now I can't use my online banking to check my accounts

• L

  Levi Smith
  1

  Used to be a pretty good bank when I first made an account, but changed some policies and I had a big move that culminated to me not using my account very frequently and not noticing that my account had been overdrafted by an automatic withdrawal from a subscription service. Seems to be in their transition into their new system they lost (or never properly filed) mine and my finance's overdraft protection paperwork. I've seen her card get declined, so it came as a surprise to me when her account showed she owed over 150 and my account showed I owed more that 300. When I called to fix this issue I was told they don't normally wave fees like these and that they would call me back. I did not get my call back the same day so more fees were added to my account. Do not bank with these people, they are negligent and disrespectful of your time and money.

  Response from the owner

  Hi Levi, Thank you for taking the time to provide us with your feedback. We apologize for your frustration and are glad you were able to speak with Jenny offline regarding your concerns and possible solutions. Thank you for being a valued customer.

• M

  Mason Smith
  5

  Need an new debt card. The lady told me she would order it and said thank you. Wait ten business days and still no card. Called the bank manager and asked where my debt card was. And there no record of them ordering me an card. Now I have to wait another ten business days. This not helpful when you have bills to pay and have to pay more from then due to late fees.

• L

  LuAnn Patro
  5

  Absolutely the best bank I’ve ever had.

• S

  Sandra Witt
  5

  My favorite bank. Staff very pleasant and helpful.

• B

  Betsy Shipley
  5

  Amazing place to bank. Very nice n helpful employees.