Gerber Federal Credit Union W Main St, Fremont

Gerber Federal Credit Union Reviews

• R

  Rick McGrady
  5

  friendly, fast and carrying service. been banking with them for over 20 years. never had any troubles. my questions are have always been answered with in 24 hour's or less.

  Response from the owner

  Thanks for the kind words Rick, and thank you for being a member!

• W

  William Simon
  5

  I'm very appreciative of their personal service as of late, they have really upped their service. My previous review: The worst experience with a financial institution I have ever received. This institution collected roughly $2000 in multiple fees for Overdrafts, Insufficient Funds, Unpaid Item's from September through December 2019. Inquired on a loan to payoff debt to stop the negative effects. Dealt with a loan officer who lied and misinformed me. Requests for any fees to be refunded were not met with a direct answer. No fees were refunded. Spoke with manager who lied about checking into previous request, I did not receive any correspondence regarding the matter. Visited and called branch on several occasions regarding issues, received no resolution. I sought other banking services due to this. Hopefully this isn't common practice.

  Response from the owner

  William, we apologize if your experience was frustrating. We cannot speak to your situation on this public forum. If you’d like to discuss further, please contact a Branch Manager at (231) 924-4880. Thank you for the update William!

• B

  Baldemar Juarez II
  5

  I’ve been banking with GFCU for awhile. Always received great service. Honest, respectful people work there. They are always helpful when it comes to new products/services that could benefit you. I spoke to Jeanine I believe was her name/spelling. She was amazingly helpful today.

  Response from the owner

  Thank you Baldemar for your kind words! Jeanne is fantastic, we will be sure to commend her for excellent Member Service.

• B

  Ben and Meg Howard
  1

  We bought a vehicle and the dealership recommended we use GFCU for the loan. We sent in our insurance information when we purchased the vehicle. A few weeks later we received a letter in the mail from GFCU saying that they don’t have our insurance on file. So I stopped in the Fremont branch to make a payment and gave them copies of our insurance information. A few weeks later we receive another letter, postmarked days after I stopped in, saying that they still don’t have our insurance information and that we are going to be charged for some outrageously priced insurance. So being completely fed up, I sent in my insurance information online one last time for good measure and stopped by a branch and payed off the loan. Hopefully I never have to deal with GFCU again. They are obviously incompetent and I would never use them for anything, ever.

  Response from the owner

  Ben and Meg, we apologize that you had a poor experience. You'll be glad to know that we have changed providers for Collateral Protection Insurance and this process should run more smoothly going forward. We hope you will reconsider Gerber FCU and encourage you to reach out to Brent, Main Street Sr. Branch Manager, at (231) 924-4880 to discuss this further if you desire.

• J

  Josh Bieniasz
  5

  Been banking here for a few years. Can honeslty say this place makes banking a ease. From a mortgage to a car loan to just day to day banking. Ive never had a issue with service .Any question ive ever had was always answered. Couldnt be happier .

  Response from the owner

  Josh, thank you for sharing your thoughts with us! We're glad you're a member and we look forward to many more years.

• l

  levi houpt
  5

  Been doing all of my banking here for the past 9+ years. I'm the 3rd generation in my family to continue to use Gerber!! Great service always!!

  Response from the owner

  Thanks so much for sharing Levi! We're glad you're all members! ❤

• M

  Murray Smith
  2

  Wrote letter that buyer pre-approved for loan, then took 60 days before finally denying loan. Very slow and unresponsive.

  Response from the owner

  We apologize that your experience was unsatisfactory. Unfortunately, we cannot speak to our member’s particular situation on this public forum. Please understand that all financial institutions are experiencing high volume in the current market and that processes are taking longer than normal. Please contact us if you would like to discuss further (231) 924-4880.

• z

  zumackis
  1

  If you want to be ripped off with high interest rates, this is the place for you. Horrible customer service and rude staff.

  Response from the owner

  Zumackis, we apologize that you did not have a great experience during your visit. Please contact Member Service at your earliest convenience (231) 924-4880, option 2.

• D

  Dan Colón
  5

  Great people and a great place to do your banking needs.

  Response from the owner

  Thanks Dan, we're glad you're a member!