Fulton Bank N Main St, Manville

Fulton Bank Reviews

• T

  T Alan
  1

  I recently got divorced, and I needed to buy a new home, during the pandemic. After months of looking, I finally found the perfect place that was close to my daughters. I was so excited, however I used Fulton Bank and they turned an exciting time into a stressful and horrible experience. The reason why I used them was because I was told by my mortgage loan officer located in Manville, NJ, that unlike large banks they could get me a government grant for $5,000 due to the pandemic. So, I decided to take advantage of that and use them for my mortgage. They also promised me a move in date that I needed, due to personal reasons. On the day of the closing, they asked me to provide more financial information, which concerned me because I had already provided information two months prior to closing. Of course after providing on the day of, they then postponed the date which was the first of 3 times that they would change the closing date. The $5,000 that was promised to me for originally going with them was then changed down to $2,500, then it was down to now $0 because they told me “There was no money left in the grant”. I was told this after they said that they reserved the money for and to “not worry”. So, I asked them if they could roll the closing fees of $8,000 into the mortgage over a 30-year period, so that I would not have to pay at the closing. Before I went to the closing, I was told I needed to bring a check for $8000. I was lied to once again by the Mortgage Loan Officer as they told me that they would definitely roll the closing cost only to find out an hour prior, they did NOT! This was such a horrible and ethically wrong experience that for the first time in my life I tried to bring a lawsuit against Fulton Bank. I was told there was not enough evidence in the emails because a lot of it was told to me verbally so there was no lawsuit, but I wanted to warn everyone not to use Fulton Bank. Stay away from Fulton Bank there are many more better banks to do business with and if you’re promised a “grant” I could tell you that I know another person that did not get “grant money” either. DO NOT BELIEVE IT.

  Response from the owner

  Hello Alan, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• l

  lisa king
  1

  Do NOT waste your time. Very unprofessional and slow communication. Referred to Fulton Bank for mortgage rates. Worked with DWAIN DRINKARD. First phone call was great. Afterwards, virtually nothing! Had to consistently reach out to him via text and email asking for status updates. He requested documentation, which he received. a week later, nothing. Two weeks later, nothing. I finally text and emailed a third time t which he replied, "You need to lower your requested amount", that's all. No explanation, nothing. I responded I was open to dong that. He responded that he is also a realtor and would work with me. Nothing afterwards. It has been two months. No formal declaration, no further contact, nothing. How disappointing. Go elsewhere. Do NOT waste your time.

• E

  Eric Holzer
  1

  All I needed was a crisp $5 bill for a project, but all I got was attitude instead. It took more time for you to be miserable than help. This is my first, and will be my last interaction with Fulton Bank.

  Response from the owner

  Hello Eric, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• M

  Michelle Treanor
  1

  Why on earth is the drive thru ATM in the same lane as a teller? The entire point if a drive thru ATM is to be fast.....

• G

  Georg VanderGoot
  5

  My bank. Courteous, helpful, and knowledgeable. Parking on site and in the shopping center.