Freedom Mortgage - Corporate Marlton NJ Lake Center Dr, Marlton

Freedom Mortgage - Corporate Marlton NJ Reviews

• s

  starramus
  2

  This company is totally disorganized, but if you stick with them you will be rewarded. I had to make multiple calls correcting errors, and submitted numerous emails. As I often say, "they have more money than brains". Tenaciously sticking with them my eventual prize was a refinance at 2.25% .

• J

  James Miller
  1

  Can you give zero stars? Don’t trust them, they lie ruin your credit and refuse to fix the issue even when they admit they were wrong. Long story in Cliff Notes version…Applied for a Refi loan in April all was good, late July early August they denied the loan. During this process many hiccups that they admitted were there problem but my loan would be fine no worries. The loan denial came after they ran one of our credits four times in a day and the other four time that week. Admitted it was there fault but said sorry nothing we can do. Also if you try to get a loan here and are denied, check your home insurance, during my process they took over as mortgagee in May, but they never held my mortgage 🤔. Never got anything from anyone of a change we only found out when I had to apply for a claim because of some storms and the agent said Freedom had my mortgage and they would report to them. Took me over an hour to fix on the phone, Freedom has no answers as to why they did this when we had no closing. Stay clear of them unless unfortunately you want to be hosed by company that doesn’t care. Never try and call them either you will be on hold for hours, emails are never responded to. BBB complaints are given cookie cutter responses.

  Response from the owner

  James, thank you for taking the time to share this feedback with us. We are disappointed to hear that you are not happy with the customer service we've provided. Please give us the opportunity to turn your experience around. So we can understand more about what happened, please send an email to [email protected]. Please be sure to include your name, property address, and contact information. We will reach out to you shortly to help resolve this.

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  Sarah Paramore
  1

  Terrible mortgage company for refinancing. Canceled the first loan closing, the second time they lost the documents and didn't bother to notify us until we called inquiring about the refinance closing. Definitely won't be a third time trying to refinance.

• K

  Kerrie Mc
  1

  Awful! We were sold to freedom mortgage by New Day USA and it has been one fraud after another. Not a veteran friendly company, tantamount to veteran abuse!! Stick with usaa!

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  Sean P
  1

  The Worst. if Google allowed for negative stars that would be it. From a 20 year veteran in the mortgage industry. Freedom is on the same path a Ocwen Mortgage.

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  Michele Gleadall
  5

  It is a great work place I love my job here

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  NIC FEL
  3

  The numbering system of the buildings it's a little confusing