FNBO - First National Bank of Omaha W Veterans Pkwy, Yorkville

FNBO - First National Bank of Omaha Reviews

• T

  Tenee Hickenbottom
  5

  I used FNBO for a home purchase and our Mortgage Specialist was Kara. Kara and her team mate Samantha took such good care of my husband and I during and leading up to our purchase. We had a ton of questions as the market has changed drastically since our last purchase. Kara was patient and generous with her information and resources. She walked us through the entire process as if we were first time home buyers which is what we needed as we were super nervous about this purchase since it was the largest home loan we'd ever taken. Whenever Kara couldn't be available herself she made sure that her team mate Samantha was right there and was up to date on our file. There was no double work or repetition, everyone was on the same page. We closed on time, no hang ups or hold ups. The day of our closing we had additional questions and not only was the team available to answer our questions but Kara showed up at our closing just as she told me she would during our original conversation. Kara and her team answered every question, kept every promise, she is brilliant in her field, and I would refer her over and over again. Thanks for being amazing Kara!

  Response from the owner

  Thank you for the five star review, Tenee! We appreciate your business and loyalty. We will be sure to pass on your feedback!

• T

  Tina Holt
  5

  I have been banking with them for 18 years and LOVE the employees. They are truly amazing and helpful. I love going to the bank and they know you by name.

  Response from the owner

  Thank you for the five star review, Tina! We appreciate your business and loyalty.

• R

  Rose liptrot
  5

  The Yorkville branch of this bank is awesome! The staff treat you like you are a person and not a number...rare these days. I highly recommend this bank.

  Response from the owner

  Thank you for the five star review, Rose! We appreciate your business and loyalty.

• M

  Mr.
  1

  If I can give this bank 0 stars I would this bank location in Plano IL has the most horrible service they allow you to open a bank account and when they feel like it they will close out your account make sure to read the fine print as they will close your account if its smells like a McDonald's happy meal totally unprofessional

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We would be happy to discuss any concerns with you at 1-800-642-0014.

• A

  Ace Painter
  1

  The People that work at this Bank are wonderful..Everything else about this Bank is garbage..I would definitely go somewhere else..In fact I will be closing my account after this last incident.

  Response from the owner

  Ace, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we would be happy to discuss any concerns with you. Please let us know if you need any assistance at 1-800-642-0014. Thank you.

• B

  Bridget Steininger
  5

  They are always very kind, quick to get me in and out, and are always friendly. This is my preferred location to go too