Flagstar Bank Home Loan Center Hesperia Rd, Victorville

Flagstar Bank Home Loan Center Reviews

• M

  Michael Gamboa
  1

  This review is for my experience working with Craig Lawrence, loan advisor at flagstar bank. Craig was the most rudest loan officer I have ever worked with. When I got an offer accepted in this extremely competitive sellers market. He judged my decision and criticized why I didn't choose a house in the northern neighborhood instead, as if I really had a choice. During the whole loan qualification and appraisal process he continued to be rude to me and my realtor for even simple questions. I eventually backed out of the deal mostly due to his attitude and unprofessional behavior. I did not want to give him any of my money I had worked years to save and spend on my house. Please discipline this man and teach him what it means to have customer service. He should not be a loan officer.

  Response from the owner

  Michael, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• A

  Angela “Ang”
  1

  Very unprofessional bank. Always trying to get into people's business and trying to tell people what to do in their lives. Never gives people the right bank cards or alwaysometjing wrong with cards received. Sometimes the card orders don't go through. Let people do business and leave them alone.

  Response from the owner

  Angela, thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• R

  Robert Hecker
  4

  Got our joint Savings account started, and the service was courteous, as we got my deductions set up to be automatic so that I didn't have to take time each month to deposit to my account.

  Response from the owner

  Thank you for sharing your experience with us, Robert. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• S

  Sophie Adler
  5

  Very helpful and professional when I opened a trust account. Highly recommend, have been with DCB for over 20 years and have never had an issue.

  Response from the owner

  Thank you for your kind words, Sophie. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• T

  Teresa Brooks
  5

  Great staff. Always answer any business issues I've encountered very quickly.

• H

  Heidi Gail
  5

  The employees at DCB are very friendly and efficient.