Flagstar Bank W 14 Mile Rd, West Bloomfield Township

Flagstar Bank Reviews

• S

  S N
  5

  Been my bank for many years. No issues at all. Shayanne at customer service is absolutely wonderful - friendly and always remembers my name. Location works great for me. Never too long a a wait. Flagstar has an adequate number of branches in my area. Website is easy to use as well.

  Response from the owner

  Thank you so much for a great review! We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• R

  Ryo Walsh
  5

  Very pleased. Received my checks. Took a bit of time. Not unexpected, however, I was asked to leave a review BEFORE I received them. Would prefer to have been asked to leave a "review", AFTER I had received the checks (and after my first statement, too). Anyway, seems to be a nice old fashioned style bank. Very pleased.

  Response from the owner

  Thank you for sharing your experience with us. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• Z

  Zachary Jaghory
  1

  Went there for a simple document notarization, but because their notary is incompetent, he misunderstood what the documents were asking for and turned us away. We had to go to another notary who not only helped us out, but also confirmed that the Flagstar guy didn't know what he was talking about.

  Response from the owner

  Zachary, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• B

  Beast Bean
  1

  These people are very unprofessional and don’t know what they are doing. Wouldn’t come back to this location.

  Response from the owner

  Beast, thank you for taking the time to leave us a review. We value our clients' feedback and are working toward making sure you have a more positive experience going forward. Please contact us at (888) 248-6423 so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.