Flagstar Bank W Genesee St, Iron River

Flagstar Bank Reviews

• L

  Lori Dietz
  1

  The worst banking system around. Have spent about 8 hours on the phone trying to get problems with closing our account taken care of. Every time we called we get a different answer from the representative that we spoke with. And we have made 10 calls in less than 24 hours, because we keep getting disconnected and then of course they can't call you back and you can't get number to call them directly. This isn't the Iron River branch, but the Wells Fargo so called customer care. I had two supervisors that were addressing the issue and both times disconnected and the second one said if we were disconnected he would have someone reach out to me, never received a call back. Called again and this supervisor had a smug tone and didn't even try to go further to help and gave me another phone number to call. This has been so awful and stressful. Actually not any stars.

• T

  Tamatha Grant
  4

  It was very easy to open my account. The teller was very friendly and I understood all I was signing and doing.

  Response from the owner

  Thank you for sharing your experience with us. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• J

  Joseph Principe ll
  5

  Excellent customer service by the entire staff and loan branch they have an excellent team of people that work for the people in the community and support the US troops

  Response from the owner

  We apologize for the delay in response, Joseph. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• N

  Nicole Hager-Hogan
  5

  A quick trip to the bank, efficient and informatiive.

  Response from the owner

  Thank you for sharing your experience with us, Nicole. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• S

  Shannon Boyle
  5

  It was convenient and easy to do

  Response from the owner

  Shannon, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.