Flagstar Bank W Huron St, Ann Arbor

Flagstar Bank Reviews

• H

  Horim
  5

  The team working here is amazing and down to earth. They work hard, are very friendly and always take care of me well. They deserve 10 out of 5 in my book. Also, if you do your due diligence and compare banking products from multiple banks, you will see Flagstar Bank has the most competitive products available out there. It's a No Brainer Choice, especially when combined with amazing and trustworthy customer service and support.

  Response from the owner

  Thank you for sharing your experience with us, Horim. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• C

  Cesilie Cordovilla
  1

  I called to get my PMI taken off since I had enough equity in my home at that point. Ms. F. C. convinced me to apply for a home equity loan as a way of refinancing and getting a lower interest rate on my mortgage. It was an absolute waste of time given my limited employment (pandemic) and the denial letter made it seem like we were asking for another mortgage, not one to replace our current mortgage. Now I have a hit on my credit report and wasted tons of time. Just silly.

  Response from the owner

  Cesilie, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (855) 323-8599 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET

• R

  Ron McCarley
  5

  I recently moved my business bank accounts over to Flagstar and worked with the branch manager, Kenny Troy. His service was fantastic which is so uncommon at times in the banking industry. I would specifically recommend doing business at this branch.

• y

  yumi kim
  5

  V very kind with details, functional, efficient and overall very impressive. Thank you.

  Response from the owner

  Thank you for sharing your experience with us, Yumi. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• L

  Little Bees Restoration
  5

  Felicia the branch manager is the best!!!!

  Response from the owner

  Thank you for sharing your experience with us. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.