Five Star Bank Chestnut St, Rochester

Five Star Bank Reviews

• J

  J.G.
  1

  I've shared my concerns and suggestions with the current branch manager, Jen. These suggestions included trainings on how to improve staff morale and cultural competency, and how staff deliver messages to customers when they believe they are doing their "due diligence". I'm deeply concerned with how the Chesnut branch has continuously had high staff turn-over rate, lack in staff communication and follow through of time sensitive materials, while also being treated disrespectfully by a current employee and this is after being a member for almost 15 years. This has led me to to find business elsewhere.

  Response from the owner

  Hi, J.G. We‘re sorry to read about the experience you had at our FSB Plaza Branch at 100 Chestnut St in Rochester. We value customer feedback and appreciate you reaching out. Thank you.

• K

  King Musaba
  5

  Exceptional customer service at this downtown Chestnut branch.

  Response from the owner

  Hi, King Musaba! Thank you for taking the time to provide such a positive review of our Five Star Bank Plaza Office. As a community bank, we pride ourselves in placing our customer’s financial well-being at the heart of everything we do by providing excellent service and protecting our customers and neighbors.

• D

  Dana Bradford
  1

  Do not bank here if you want good banking try esl or chase.

• M

  Mariann Carroll
  2

  iTS HARD TO GET A HOLD OF A PERSON ON THE PHONE