Five Star Bank Main St, Salamanca

Five Star Bank Reviews

• J

  Janise Dash
  5

  I have always had excellent service from this bank. I have never had a complaint. Heidi has helped me numerous times with account questions, Christmas Club set-up, and the day the ATM swallowed my card. (I think I somehow put it in backwards). Today, Penny assisted me for nearly an hour. I was setting up an additional account, and I had LOTS of questions. She was knowledgeable and friendly. I am grateful for the incredible custom service provided at my small town bank by all of their employees for the last several years.

  Response from the owner

  Hi, Janise. Thank you for sharing kind words about our team members Heidi and Penny. As a community bank, we take great pride in caring for our customers and meeting your banking needs – we are delighted to hear that our Salamanca team is providing you an excellent experience!

• K

  Kristen Lunn
  1

  Usually everyone is very friendly, but today was a different story. Heidi was very rude and acted like my problems were irrelevant and a joke. Disgusting

  Response from the owner

  Hi, Kristen. We’re sorry to read about your recent experience with our Salamanca team. Five Star Bank prides itself in building strong relationships with our customers by providing excellent service and delivering valued products. We regret the disappointment you’ve expressed and would welcome an opportunity to connect with you to discuss in more detail. Please call us at (877) 226-5578 at your convenience. Thank you.

• K

  Kayla Onuffer
  3

  Five Star Bank is 1 out of 5 banks on the reservation. I believe it is a good bank and they are willing to work with people if they are fincailly unstable