Five Star Bank Fountain Plz, Buffalo

Five Star Bank Reviews

• l

  linette yuhnke
  1

  the quality of professionalism is down the tubes. Personally I have on several occasions spent 90.00 every time to send them documents for the first home club and every time they have lost my documents . Not once but 5 times I have counted and how much it costs in cab fair just to deliver them to them . what was the last straw is that people are not giving the paperwork or losing it intentionally is what I'm gathering because why does it have to take me 5 times to do the same document I sent 5 times . this last time has me questioning whether or not I want them funding anyof my money is when I was told I couldn't give them a Spanish version of the same document that was in English that they lost . I believe it is a form of discrimination as I am half Spanish , along with losing important documented files I originally gave them weeks ago before the deadline date now I will be passed the deadline date where it was not my fault but their location because people are not communication as a team like the Williamsville office does. I'm upset because now their holding me and my family from getting a home thank five star I hate you

• K

  Khai Tun
  1

  I don’t recommend mortgages refinance with Five star bank. They are very confusing with the yearly escrows.

  Response from the owner

  Hi, Khai. Thank you for reaching out regarding your recent mortgage refinance with us Five Star Bank. Our team is available at (877) 226-5578 Monday through Friday 7:30 am to 7:00 pm and Saturdays from 8:00 am to 2:00 pm. Could you please contact us? We would like to speak to you regarding your refinance and the escrow transition process.

• R

  Rose Thomson
  1

  I have an auto loan only through this bank and they do NOT allow online payments!! And they charge $14.95 to pay o er the phone!! So if you do not want to mail in a check every month do not get an auto loan here!!

• J

  James McLeod
  5

  Great community Bank with amazing rates and personal service. A welcome alternative to being another number at the bigger banks. Ask for Ms. Rodgers and tell her that St. James sent you!

  Response from the owner

  Hi, Mr. McLeod. Thank you for your kind words about our Fountain Plaza team- they certainly take the term “community banking” to heart!

• M

  Mark Jarnot
  5

  Friendliest staff I have ever seen in a bank. Refreshing.

  Response from the owner

  Hi, Mark. Thank you for taking the time to share your positive experience with our Fountain Plaza team! As a community bank, we pride ourselves in providing excellent service and look forward to meeting your banking needs in future visits!

• J

  Joel Little
  5

  I was a little hesitant to visit this location due to the previous negative reviews however my experience here was great. Friendly staff and a very welcoming atmosphere. Will visit again