Five County Credit Union US, Yarmouth

Five County Credit Union Reviews

• R

  Rosetta Iannaccone
  5

  I have been with this credit Union for over five years, and they have always treated me, a wage worker, with respect and caring. Recently I met one of their employees, Tracy, at the Scarborough branch. I bank in Portland and she works in Yarmouth. It was only due to a fluke in scheduling that I ended up in Scarborough. Tracy treated me with an incredible amount of kindness when I was going through a really hard time, and helped me secure a loan that I never thought a financial institution would give me, as well as counseling me on how to continue to grow my credit. I also have nothing but praise for the employees of the Commercial St. and Scarborough branches- they have never been anything but understanding and kind to me. This bank hires real people, and their employees treat the members as real people.

  Response from the owner

  Rosetta, thank you so much for taking the time to leave this excellent review. We really appreciate your business & being a valued member of Five County Credit Union. We are happy Tracy is part of our excellent team and you were able to work with her! Please let us know what we can do for you in the future.

• J

  Janice Mcdonough
  5

  I just want to say that I have been with this credit union for 10 years. I've been so fortunate to have dealt with the terrific people at the Yarmouth branch. Tracy, Kim and Jeff have been able to resolve any issue with great expertise, friendliness, knowledge and attention to detail. It has been wonderful to have known them.

  Response from the owner

  Thank you for the wonderful review Janice! We appreciate your membership. We are fortunate to have our Yarmouth team, they are always helpful & knowledgeable!

• A

  Amy Flanagan
  5

  I would like to say thank you very much to Tracy Coffen ( Yarmouth Branch). I have had nothing less of excellent Service with five county credit union. But I’d like to recognize Tracy for her outstanding help today assisting me. I would like to take this time to say I am also more then happy to be part of the Five County Credit Union as a member. I am a customer with 100% satisfaction. Keep up the great work. Again Tracy I can’t thank you enough for the help you gave today.

• C

  Cortnie Swain
  1

  Not customer friendly. They have call centers you can use. No one in the building can help you. We tried using the call center and no one answered and we called twice! Wow I just wanted to put money in my account. It was one of the worst experience at a five county credit union.

  Response from the owner

  Hi Cortnie, thank you for the review, we appreciate your feedback. We are sorry you had such an unpleasant experience during your last visit. We always aim to provide a positive experience for our membership. We would like more detail about your visit so we can learn what we need to improve on. The Branch Manager would be happy to speak with you regarding this matter. Please call us at your earliest convenience at 800.750.0959.

• J

  Jeromy Cyr
  5

  Amazing location with Shared Branching capabilities till 8pm using the ITMs inside. The branch is all digital after 4:30. Members can open new accounts and loans using a smart office to speak with a rep in the call center. Beautiful branch, great hours and very nice member service.

• K

  Katie Hatch
  1

  Evolve or be left behind. The archaic practices of the credit union are allowing the big banks to keep on being the holders of real wealth and power. Basic services offered by local banks - not even the big banks - are not even close to being an option at FCCU.

  Response from the owner

  Hi Katie, thanks for the reviews, we appreciate the feedback. We'd be happy to continue this conversation offline if you would like to provide any feedback about your experience so we can make it better next time. We're open until 8pm tonight, give us a call at 800.750.0959. Happy Thanksgiving to you and your family.

• J

  Jessica Barker
  1

  Creepy customer service rep that makes comments about your personal financial business. When issue was brought to the manager she gaslighted me and told me he was just “being friendly”. That’s not my kind of friendly. I expect to be treated with common courtesy and have my concerns heard. Manager was very dismissive and rude.

• C

  Carole Small
  5

  I love my yarmouth five county & it's teller's & manager they are so helpful & curious