First Texas Bank S Austin Ave, Georgetown

First Texas Bank Reviews

• F

  Fred Dalton
  1

  After being with this bank for many years, I have asked repeatedly for someone from the loan department about a business loan. Wish to build an RV part. No one from the bank every took the time to return my calls. In all fairness, the banks of today don't really have money to loan. They just take your cash (20 percent) and create "new" money through fractional-reserve banking. But still, it would be nice thave them respect their customers.

  Response from the owner

  First Texas Bank takes all feedback seriously. We will be glad to discuss any concerns you may have. Please contact Lauri Tulloch or Janelle McNeill at (512) 863-2567.

• S

  Sheron Scur
  5

  I have banked at First Texas Bank for over 50 years and I LOVE the small-town bank feel! People are friendly and personable, they recognize me and make me feel welcome, and that they are glad to assist me. I don't know why anyone would choose a large chain bank over a local one!

• R

  Ryan and Cindie Lowden
  5

  I have banked at FTB for decades. I moved to another county, but kept an account. I had a situation to where I needed to engage this account after a few years. I was so impressed to see that FTB has the same downhome Texas work ethic as when I left, and this is why I will always stay a FTB customer and bank here. The team at FTB: Jennie , Sherry, Cheryl and especially Lori, provided outstanding service and went above and beyond to show they truly are the best financial institution in Georgetown. Thank you FTB for your outstanding service to our community!

• B

  Brittney Miller
  3

  I have banked at credit unions and national banks and thought a small town bank would be a great step to try something more personal. Boy was I wrong! From my first meeting and being mislead about the transfer money steps which caused me to pay my first months rent late all the way to today, 5 months later and I feel completely insulted by Gilbert (manager of some sort). He was very rude and passive aggressive with his "customer service" I have never felt so horrible after speaking to a banker. He made me feel everything was my fault and it wasn't. The online banking app has many flaws ans when you bring it to their attention, they make you feel stupid and as if you couldnt be right in any way. I know what I saw on my end of my mobile banking app and instead of helping me figure out why or how the info was missing, he told me that everyone in the office checked their apps and arent having any issues with it (which he left me on hold for over 10 minutes to do so). I let him know of my concerns with his lack of good customer service and he basically laughed in my face and said thanks have a good day and hung up. I will be switching banks asap! I will not use a bank that not only has poor technology in their online banking but I REFUSE to give my business to companies who treat people like that! UPDATE: Apparently there are managers over Gilbert, he just failed to mention mention tv when I asked. I got a call from a very sweet and very concerned manager at FTB. She made me feel a lot better and assured me that is not how they want customers treated. I think Lauri did a wonderful job turning my head back around to thinking maybe they do have some good CS in there! I am updating this review to show the effort they made but my decision to switch banks stays the same. Thank you for your help! 1 star to 3 stars!

• C

  Chuck Silva
  4

  It's a bank. The folks are friendly. The service is prompt. We don't pay a lot in bank fees.

• W

  Willow Hernández
  4

  Keep the character of Georgetown! Such a charming old bank. Last time I went in it looked like they were remodeling/painting. No need!!!!!

• N

  Nona S Mauldin
  5

  This is my bank! I've banked with First Texas Bank for over 35 years and have always received great service! I recommend this bank!

• C

  Carl Kilpatrick
  5

  Great bank, friendly and efficient, been banking here for over 50 years!

• A

  Avis Wukasch
  5

  Staff is always helpful, friendly and competent. They make it feel like home, and that i am part of the family.

• J

  JoAnn Nolte
  5

  Have been banking here for over 10 years, always friendly and helpful!