First Security Clark St, Charles City

First Security Reviews

• T

  Tina Iverson
  1

  Normally I don't have a issue But this morning the teller Michelle was down right RUDE I go in to cash a check and put some in savings. Well she just put it all in savings with out even looking at amount. Told her what I wanted in savings and before I could say how I wanted the rest in cash she continues to do what she wants. Told her again what I wanted and she gets an attitude. Will definitely not let her wait on me again

  Response from the owner

  Thank you for reaching out. We've attempted to reach out to you regarding your experience but have not been able to connect. We take your concerns seriously and would like to discuss this. Please call Evelyn at 800-272-0159 and we'll be happy to help you!

• K

  Katelyn Marion
  5

  I have banked here my entire life- even when I lived in other cities and while I was traveling abroad. Online banking and the mobile banking app made that possible and very easy. The extended hours through video banking are likewise very convenient! I also recently worked with the lending side for the first time. Erin was very helpful and thoughtful in answering all of my many questions as I went through the process of buying my first home. I'm very happy with how everything worked out!

• D

  Dirk Morrow
  1

  I got sick and tired of the technical issues, I got screwed over on the balance changed literally in front of my eyes shortly after labor day. Another problem was convenience, I work 7am to 3 pm monday thru Friday, so if I get an overdraft, I'm screwed because the bank goes on the next business day at 3pm. WHICH GIVES ME NO TIME TO GOTO THE BANK TO FIX THE OVERDRAFT WITH A DEPOSIT. So today I closed everything out, So Goodbye First Security, I'm willing to bet Wells Fargo would be more willing work with me more than This Bank. Their 1 technical issues, 2nd They go on the next business day at 3pm, and 3rd wont even work with you if you call in telling them you cant make it by 3 pm to deposit money in my account to avoid the $30.00 overdraft. all 3 sux, This bank sux. If your looking for a Bank dont pick this one , Keep Shopping. Goodriddens....DM

  Response from the owner

  Thank you for taking the time to comment. While we can’t discuss customer information on a public forum like this, we would like to point out that ending the business day at 3 p.m. or earlier is standard across the banking industry and is done so we can begin processing the deposits and withdrawals each branch receives throughout the day. We pride ourselves on personal service, and we try to find solutions for individual circumstances. We aren’t aware of any technical issues regarding the Labor Day holiday, but if you’d like to contact us directly we can look into that for you.

• R

  Rachel “Pontiac Crazy 123”
  1

  So sick of all their technical issues. Got double charged for my atm withdrawals on Tuesday and now it's Friday and can't login to my account because they are having more "technical issues" according to the bank rep. But if I'm $3 overdrawn in my account I get a $30 charge asap. Maybe I should start charging them $30 everytime I can't access my account! switching banks! Have been a customer for 21 years. I'm done!

• j

  justin silber
  1

  This bank is a joke and a half. Have had nothing but problems with them. Has gotten to the point I’ve pulled everything out of them!

  Response from the owner

  Thank you for your feedback. We’re sorry to hear that you’re unhappy with your recent experience. It’s important to us to make things right, but we have to do so offline. Please feel free to reach out to 641-257-1240 to have your concerns addressed.

• s

  smile_gang merten
  1

  Does not call back when your money is missing when online balance says we have that much to spend then they say we don’t even tho we sent them screen shot of what our balance said we had still my check that came in had to cover our over draft that shouldn’t have been there to be gain with .. and there online does not keep up with transactions

• D

  Denise Dao
  1

  Don't Care for the Dumont bank, too much gossip going on with- out facts, should not gossip about members of the bank, will be leaving soon

  Response from the owner

  Thank you for bringing this to our attention. We set high standards at First Security, and we’re sorry to hear that they may not have been met in this instance. Please know that we are taking your issue very seriously and it is being addressed.

• D

  Dylan Freese
  1

  Online is usually down when you need it. This place is a joke and customer service is useless. Another fault of keeping connections back in this town. Useless.

• D

  Danny Schmidt
  5

  I,go to that place there;have friendly people ; always have an someone who can helpful on things whenever you need etc.;an caring etc.

  Response from the owner

  Thank you, for your review. We are pleased your service has been excellent!

• R

  Ryan Wolfe
  5

  Great company, very helpful and customer-focused employees.

  Response from the owner

  Thank you very much!