First National Bank of Louisiana N Parkerson Ave, Crowley

First National Bank of Louisiana Reviews

• R

  Reille Trahan
  4

  People at the branches are friendly and helpful! I typically use the mobile app as I don’t have the opportunity to visit the location as often. Mobile app is absolutely frustrating. I have my information saved to make log in easier and for some reason, at least once a week, I will not let me log in. I usually have the end up going to the website that glitches as well.

  Response from the owner

  Thank you for the review! We're happy to hear you had a great experience. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. We apologize for any issues you encountered with the mobile app and/or our website. We are working diligently to make sure those applications are working properly. Thanks for trusting First National Bank of LA for all your banking needs! We look forward to assisting you again.

• A

  Aaron Vail
  1

  This location is absolutely useless. Everytime I called to get information about my own account they would never answer any of my questions or tell me I need to go in and do this in person, (people work for a living and can't afford to take a day off to deal with the bank). Since I work out of state I tried to set up mobile banking (website is truly aweful) I would call for assistance and get told they would call back, never did. Then when I was ready to close my account on part of their incompetence they started bouncing me around from department to department. I knew all of my account information except the date of my last deposit (because I had switched it to another bank and my company didnt let me know when it happened) they would not let know my remaining balance to close account. I'm so glad I'm done with this useless bank.

  Response from the owner

  Thank you for the review, Mr. Vail! We are sorry that you feel this way however our customer service representatives are required to ask security questions in order to verify a caller’s identity. We work diligently to protect our customer’s financial information. If you were instructed to visit a branch in person to resolve an issue then we felt the issue could not be best resolved over the phone or it was an issue that requires a signature/in person transaction. We are always improving our Online and Mobile Banking applications to better assist our customers. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. If you would like to discuss your experience and how we can resolve your issues please let us know. Thank you for trusting First National Bank of LA for your banking needs! We look forward to assisting you again.

• E

  Ella Courtright
  5

  The people are friendly and respectful

  Response from the owner

  Thank you for the review, Ms. Courtright! We're happy to hear you had a great experience. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. Thanks for trusting First National Bank of LA for all your banking needs! We look forward to assisting you again.