First National Bank-Livingston W Church St, Livingston

First National Bank-Livingston Reviews

• C

  Cindy Cavazos
  1

  I give no star's It's been 2 times that this bank gave me a fake bill 1st time was a twenty and today a hundred I'm so disgusted please beware and check you money before leaving

  Response from the owner

  Thank you for bringing this to our attention, Cindy. While it is unlikely the bills you received from our branch were counterfeit, we would like to confirm their authenticity. Please bring the bills in question to the branch where we can further investigate them.

• J

  John Jones
  5

  Great bank, have used for years they have the most helpful staff and treat you like family

  Response from the owner

  Thank you John! We appreciate your business!

• A

  Aaron Lockhart
  1

  My wife was a customer of First National Bank for several years. At one point, she asked them to remove overdraft "protection" from her account, which they stated they had done. Later, we find out, after having *hundreds* of dollars of fees assessed to us out of nowhere that the overdraft "protection" for debit cards is a separate feature and must be cancelled separately and had not be done so along with the other overdraft "protection" previously. It wasn't just overdraft fees which piled up but also fees for not having enough in the account to cover the new fees. Oh, and those newest fees...they generated more fees too. Eventually, First National Bank ran up close to $500.00 in fees solely involving transactions with itself (as we had stopped using the account altogether months before this.) Speaking with the bank did not help to resolve any of the issues. No one we spoke with seemed at all to care and no one was in any way approaching helpful. First National Bank then proceeded to harass my wife for money, going as far as tracking her down on social media to invade her life there when constant phone calls and multiple daily letters weren't enough. Furthermore, being a member of the global Banking Cartel, First National Bank finally decided to employ their fried Telechex, which resulted in the one usable bank account we had to maintain our survival being shut down. Now, our only source of funds is in electronic limbo, all courtesy of First National Bank of Livingston. This bank is predatory and does nothing to serve the "community" of which is it part. I would avoid this place at all costs if you value your funds.

  Response from the owner

  Thank you for sharing your feedback Aaron! We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future. Please feel free to reach out to us at 936-327-1234 with any further comments, concerns, or suggestions you wish to share.

• J

  Joseph Smith
  1

  This has to be the slowest bank that I have ever done business with. On a good day, I'm in and out in 10 minutes. On a bad day, I'm waiting in the teller line outside for 30 minutes. And this isn't even a personal account. It's for the business i work for. I used to work at a bank as a teller so i understand why sometimes it might take a moment to process items, but for a business account to only have one lane and take 30 minutes to process a $5.40 deposit is just mind numbing. Something needs to change with this bank, and soon

  Response from the owner

  Thank you for sharing your feedback Joseph! We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future. Please feel free to reach out to us at 936-327-1234 with any further comments, concerns, or suggestions you wish to share.

• K

  Kieran Kalman
  5

  Love this bank. Professional and customer friendly.

  Response from the owner

  Thank you Kieran! We appreciate your business!

• L

  Louisia Santoyo
  5

  Maribel is the best. Very helpful and informative.

  Response from the owner

  Thank you Louisia! We think Maribel is pretty awesome too and we are so glad that she is on our team. We appreciate your business!

• D

  Don Schmidt
  5

  Visited first national bank, Customer Representative Cynthia Guerrero was VERY HELPFUL IN ASSISTING ME. Have been banking at this location for a long time and will continue to do so.

  Response from the owner

  Thank you Don! We appreciate your business!

• A

  Asa Eyaf
  1

  This is the worst location to come through the drive thru. These tellers DO NOT listen and apparently can't read first problem I send my check in to be deposited the guy tells me my check isn't for the amount that is written on the check and today I send my check in to be deposited with cash back and the girl just puts the money throughout our accounts as she feels. This location is horrible. I will drive out of my way to the big bank from now on.

  Response from the owner

  Thank you for sharing your feedback Asa! We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future. Please feel free to reach out to us at 936-327-1234 with any further comments, concerns, or suggestions you wish to share.

• K

  Kevin Cooper
  1

  This bank has absolutely horrible customer service.

  Response from the owner

  Thank you for sharing your feedback Kevin! We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future. Please feel free to reach out to us at 936-327-1234 with any further comments, concerns, or suggestions you wish to share.

• D

  Donna Whiteman
  5

  Great people there to help

  Response from the owner

  Thank you Donna! We appreciate your business!