First National Bank Southwest Dr, Jonesboro

First National Bank Reviews

• c

  cornelius moore
  1

  1. Walked in the bank to the teller window and was not greeted with a "Hello! Welcome to ...." Or even a "Good Morning" I was addressed "He can I hello you?" The teller never looked up at me! I actually asked her hkw she was doing! 2. I witnessed another young lady walk up to the teller window and the drive through employees looked at her and didn't move to help her! Where is the customer service? #Trainingisessential

  Response from the owner

  We're Sorry that you had a negative experience. Our goal is always to serve our customers and create a positive banking experience. Please contact us at 870-215-4000 so we can further address this issue.

• J

  Jesus Leonardo
  4

  I have experience much better customer experience since the last time I was here. Went from 2 to 4 stars!

• N

  Nathan Roberts
  5

  I believe this is the best bank in Craighead county. The staff are intelligent, courteous, and respectful. No hidden fees, on the spot debit cards, mobile banking.

  Response from the owner

  Thank You!

• S

  Spencer (Wanderingwonderer)
  1

  Bank treats customers unfairly and through policy seemingly discriminates against the less wealthy. It also relies on a predatory overdraft protection program to make money off of the less fortunate.

  Response from the owner

  We sincerely welcome each and every customer to please contact us whenever they may need help with their accounts. Our Customer Service Representatives are always eager to hear your situation and explain the options available.

• S

  Shannon Jackson
  1

  My bank account has been hacked on more than one occasion and I have been told it’s my issue to handle, while at the same time they keep charging me an over draft fee for the charges I did not do. Don’t bank here.

  Response from the owner

  Please come in and speak to a Customer Service Representative at any of our branches or call us. We are sincerely serious and most eager to resolve each and every customer service matter.

• K

  Kimberly Nance
  1

  Waited for 30 minutes in drive thru. Only one car ahead of me, no one else in line and they had 2 people working. Going to the bank for a business and only have a certain amount of time to wait for change. Ridiculous.

• C

  Chandler Rogers
  5

  I use FNB for all of my personal and business banking needs. Couldn't ask for a better bank or loan officer.

  Response from the owner

  Thank You!

• B

  Briana Redd
  4

  Almost everyone here is friendly and i love my visit. They make me feel at home! Very welcoming!

  Response from the owner

  Thank you for these kind words. We appreciate you!

• M

  Mike DeWitt
  5

  Great people and a fantastic bank!

  Response from the owner

  Thank you!