First Interstate Bank Burke St, Bozeman

First Interstate Bank Reviews

• K

  Kamala Gibby
  5

  If you are fresh to Bozeman and looking for all of your banking needs, this is the place to go. Friendly staff, night deposits and all within your shopping needs at Costco, Target, Gesundheit, Malibu Tan and more.

  Response from the owner

  Thank you so much for the good word, Kamala! We appreciate it :)

• M

  Morgan Davies
  5

  Getting to know Jody has been a pleasure. You can tell that she wants to help her clients get into their new homes in a way that they can understand and afford. I have met some of her team as well and they are just as pleasant and helpful as she is. It is for this excellent customer service that I chose to get my mortgage from First Interstate.

  Response from the owner

  We love this, Morgan! Thanks! We've let Jody and her team know how much you appreciate them. Have a great day!

• K

  Konnie Bright
  5

  I use First Interstate Bank for business and personal - can't say enough great things about their service. I've used them for over 15 years. Special shout out to Jody Ekstrom who is a wealth of knowledge about mortgages, she is super helpful and experienced.

  Response from the owner

  Thanks, Konnie! We appreciate your wonderful feedback. We've passed it on to Jody and the Bozeman Home Loans Team.

• T

  Tristin Murphy
  1

  Do not bank here if you work for tips and make cash deposits. I had been banking with First Interstate for 4 years and also did our business banking with them, consistently making cash deposits and answering all questions appropriately. I received a letter in the mail notifying me that my accounts would be closed in a month with no explanation but a pamphlet filled with legal jargon that is almost undecipherable to real people. I called the phone number on the letter and it went to voicemail. I called two local branches with no answer before talking to someone who directed me to another phone number that led me to a directory that wasn't relevant to my query. First Interstate can't give me a call and tell me why they're closing my accounts or give me a clear explanation in their letter after four years? Local bank for Montanans? Not a chance.

• G

  Gillian Zohnert
  5

  Great staff, lovely efficient, timely service. Always interested in offering services that may benefit you and no surprise banking fees

  Response from the owner

  Thank you, Gillian! We're glad you have had a great experience with us :)

• H

  Homer Simpson
  1

  Online banking isn't working, and you can't go into a branch. Instead of trying to help when you call, they give you another phone number to call. Said phone number is a mess of automated options, and it takes forever to get a real person on the phone. FIB is awful, go elsewhere.

• P

  Pete Stoli (Pstoli)
  1

  Horrible bank horrible service they were good years ago now they are bigger and nickel and dime you for everything so I’m closing my account, move to online banking and put these banks out of business no need to pay for people that are rude to have jobs. Marsha was very rude my family will né canceling there accounts too!!!

• M

  Martin Jedrzejczyk
  1

  Turned off my card because I didn't want to answer a questionnaire. No phone call or warning or any kind, just had my card declined while trying to buy groceries. Garbage bank

• V

  Vern Smalley
  5

  My wife and I have used this branch since it first opened years ago. Their people are highly knowledgeable and friendly. I wouldn't hesitate to recommend them to anyone,

• B

  Brennan Schram
  5

  Customer Service is outstanding. I often recommend to family and friends.

  Response from the owner

  Thanks, Brennan! We appreciate your business. We're glad to hear about your great experiences!