First Guaranty Mortgage Corporation Tennyson Pkwy, Plano

First Guaranty Mortgage Corporation Reviews

• Q

  Queen B Invitations
  5

  We recently refinanced our home with GoodMortgage after paying 5.5% for almost a year. I've owned two previous homes but I've never gone through a refinance before. I also work in the mortgage industry so I've had my fair share of experience with loan officers, professionally and personally. Farukh Perez was absolutely amazing! We're so grateful for her excellent customer service, continuous follow up, knowledge about the process and helping us close timely. She's an asset to the company. The process was quick, easy and stress free! She saved us 2% a month on our mortgage and we couldn't be happier!

• M

  Mia Trador
  5

  We bought our first house using FGMC. Since it was our first house I wasn’t sure about everything that was required but everything was laid out very clearly so I just provided what was asked for and everything worked out fine. My realtor was surprised that we got cleared well before the closing date. If I refinance I will definitely use them again.

  Response from the owner

  Thank you very much for sharing the details of your experience. We appreciate you taking the time to recognize our teams, and thank you for your business!

• R

  Ruth Sperring
  5

  Jeff and the team were great! The customer service from Jeff and Sharae Cleveland was exceptional! Thanks guys!

• L

  Larry Hollis
  5

  I had a great experience working with Good Mortgage. I was able to secure a great rate and a shorter term. The team at Good Mortgage made the process very easy. I would highly recommend anyone to use them.

  Response from the owner

  Thank you very much for sharing the details of your experience. We appreciate you taking the time to recognize our teams, and thank you for your business!

• l

  loretta l
  1

  Trying to refinance with Goodmortgage has been an horrific, dragged out, frustrating experience. I started an online search in early August, provided all docs requested, and got a fair rate with minimal points for an investment property when some lenders were not interested in lending for investment properties.The loan was for less than half of the value of the home, my credit score is over 830, And Goodmortgage was promoted by my current servicer Rushmore Loans. How hard could it be? The process has turned into a nightmare. Four extensions without closing, repeated requests for docs which were already provided, weeks of silence and lack of response from the loan specialist assigned to me whose voice mailbox is perpetually full. In one email she asked me to email docs directly to her instead of the online dashboard to expedite the closing. A month later they were looking for the same docs saying the closing was delayed while they still needed some of those docs. Inept is not a strong enough word. On the most recent Closing Disclosure (which they send for you to sign making you think your closing will actually happen) I found they had doubled the points they were charging me! Doubled!! I was informed this was how they extend the closing. Even though interest rates have dropped since my lock. Which I guess is not a lock if they can change the terms. I will be contacting the attorney general in MA and the state office of consumer affairs. How can this not be considered a deceptive practice? I have already paid $600 for the required home inspection, and $100 to my condo management company for them to fill out some forms for Goodmortgage. So I'm $700 in to this refinance and they are changing the terms two months after I signed an agreement with them. They are affiliated with Rushmore Loan Servicing, Embrace Home Loans, and First Guaranty. Stay away from this deceptive company. They may give you the rate you lock in at, but will change the cost at their whim. DO NOT TRUST THIS COMPANY! I only hope they can resolve this. The sales guy is great. He actually answers his phone and emails, but once it moves beyond him I am stuck in a perpetual loop of repeated doc requests, changing terms, and unanswered questions. This has been a complete waste of nearly three months. I have wasted hours sending docs, phone calls and emailing. I have absolutely nothing to show for it except a smaller balance in my checking account after prepaying fees, and continuing to pay my current, outdated rate on my mortgage.

• C

  Cassandra Gorisek
  1

  Is it possible to leave a zero star rating?? I initially chose this company because they represent the mortgage servicing company that bought my mortgage. These people wasted my time for over 4 months. After an approval, giving them every bit of documentation they asked for as quick as humanly possible, yet I had to beg for information only to finally be told I was just a bit over DTI and I could pay $5000 to buy down my rate to get my refi closed. I have put my financial life on hold to get this completed, now I have to start from scratch with another credit pull on my credit. DO NOT EVEN CONSIDER THIS COMPANY.

• M

  Morgan Joslin
  1

  Definitely would not recommend them to anyone. We did close on our loan a couple weeks ago but not without frustration. They never reached out unless we contacted them first. We went days waiting for an update to find out the needed something from us and never told us about it. We are still waiting for our cash out check and communication is pretty much non-existent.

• H

  Heather Ehle
  1

  Good Mortgage, Monique. 7 weeks of frustration and now harassment for a simple refinance. I have an unsecured loan in good standing from 14 years ago. They refused a simple refi and kept harassing me for documents that don't exist. I even did a 3 way conference call with the lender, who substantiated that the loan is unsecured and in good standing. They are STILL requesting documents. 7 weeks for a simple refinance? No thank you! My credit is excellent and I have bought 5 other homes, and currently own 2. And I can't get a simple refi??

• M

  Mark Braudaway
  5

  Steven Starr and Linh are the GOATS. Could not have asked for a smoother purchase transaction. Underwriting was great and didn't ask for a lot of extra stuff. Approved 10 days EARLY!!! Great job by all involved. Trust in Steven and FGMC to get your loan done stress free. Thank you!!!

• R

  Ryan
  5

  FGMC goes above and beyond for their customers. We have done a refinance and a purchase with Steven Star. He and his team answer the phone and respond to emails promptly. They have the best rates around and can meet any deadline they come across. I will always recommend Steven and FGMC.

  Response from the owner

  Thank you very much for sharing the details of your experience. We appreciate you taking the time to recognize our teams, and thank you for your business!